inContact's Hosted Call Center Software Platform

The call center business isn’t what it used to be. Overhead is higher, profits lower and customers expect better service delivered via a variety of mediums, new and old. Not to mention maintaining aging technologies while trying to keep up with customer expectations can be exhausting.  And of course there is the question of security.  Are you using the most secure options available to you?  Or are you just keeping your fingers crossed that nothing will happen?

Improve the future of your call center with inContact. Our hosted call center software solutions are smarter and we have the in-house expertise to not only make your life easier but enable you to increase uptime, reduce security vulnerability and increase the strength and profitability of your business.

We Make Operating a Profitable Call Center Easy

As a cloud-based provider, we can:

• Have you up and running fast
• Make it possible to do business the way that works for you: at-home, globally, or from multi-site locations 
• Enable the most productive and cost-effective agent arrangement
• Help you automate mundane service processes so you can focus on more important business activities
• Reduce your IT costs and eliminate technical hassles
• Seamlessly integrate with multiple in-house and commercial technologies, including CRM systems

Backed by Research, We Are the Most Reliable Contact Solution on the Market

• According to Ventana Research, inContact  has the highest product reliability in the business*
• 99.99% availability SLA
• We successfully process over 30 million calls a MONTH
• Geographically redundant

*Value Index for Agent Performance Management in 2010 by Ventana Research

No One Does as Much Secure Business As We Do

• Our dedicated Trust Office staff ensures the highest standards for security, availability and reliability
• 7x24x365 Network Operations Center
• SAS70 audited data centers
• PCI Compliant
• Safe Harbor Certified
• Change control policies, regular and timely patch management, disaster recovery planning and security training
• Geographically redundant databases using real time replication, encryption, HTTPS and SFTP

Whether We Help You Make Money or Save Money, It All Adds Up to Higher Profitability

• Our various hosted call center software solutions enable you to reduce the cost and increase the profitability of every customer interaction
• With our solutions and the expertise of our Professional Services team, we can help you create a brand-building and differentiated customer experience that will enable you to grow
• We require no upfront hardware costs
• No revolving upgrades- your technology is updated automatically without cost to you
• On-demand scalability means you can scale up and down as needed and will never have to pay for unnecessary staff
• Our pay as you go billing model means you only pay for what you use