Is outdated call center technology slowing you down? We are creating tomorrow’s contact center today with innovative technology and a commitment to outstanding service.
Our best-in-class cloud call center software provides you with leading ACD, IVR, and WFO tools to ensure that your customers have the best experience possible.
We understand contact centers and their challenges. Our cloud call center solutions help you engage customers through personalized interactions that impress, without having to worry about costly hardware and software upgrades.
Browse our list of contact center solutions to see how we can help improve your contact center management today.
Our cloud call center solutions are built on the flexible inContact Cloud Contact Centre Platform. The platform includes cutting-edge contact center solutions like Automatic Call Distribution (ACD), CRM integration, Interactive Voice Response (IVR) and Workforce Optimization. Our virtual call center platform significantly improves customer feedback through call center surveys, optimized workforce scheduling, and CRM integration, to significantly reduce operating costs.
Given our customers’ needs, we continually release new solutions and technologies for our contact center platform. Our open-door policy means we actually listen to our customers and innovate based on their particular contact center needs.
We are gratified to say we have a passionate tribe of happy virtual call center customers. Learn how they have leveraged our contact center solutions to decrease costs, become more efficient, and give their customers outstanding service.
Our virtual call center platform not only saves our customers time, but it also helps them to pass the savings on to their own customers. Our IVR system allows for queuing where a caller can choose to be called back instead of waiting on the phone for an available agent. Find out more about how our contact center platform can save your business time and money as well.