Is outdated call center software dragging you down? We’re creating tomorrow’s contact center today with innovative technology and a commitment to outstanding service.
We really “get” contact centers and their challenges. Our cloud call center solutions help you engage customers through personalized interactions that will make them say “Wow”.
Our flexible cloud call center solutions help contact centers decrease costs, increase revenue, drive customer loyalty, and much more. Use the Solution Finder to find the right solution by role, business challenge, or contact center function.
Our cloud call center solutions are built on the flexible inContact Cloud Contact Center Platform. From Automatic Call Distribution (ACD), CRM integration, Interactive Voice Response (IVR) to cutting-edge Workforce Optimization, our hosted call center platform improves customer feedback and call center surveys and significantly reduces operating costs.
We’re gratified to say we have a passionate tribe of happy call center customers. Learn how we’ve helped them decrease costs, become more efficient, and give their customers outstanding service.