inCloud App Showcase

To find the right inCloud partner, click the filters on the left to see which applications or services relate to your needs.

ACD Direct Text-to-Call

Prevent long hold times by using Text-to-Call.

Aggregator Workstation

Run Ratchet-X automation on a remote workstation.


Dial-by-name, Dial-by-extension, DNIS or company directory.

Call Center Training

Call Center School’s e-learning trains all levels of personnel.

Contact Center Optimization

Pre-sales, customer service, or post sales support interactions.

Eureka for Collections

Analytics designed for the needs of collections agencies.

Firefly Co-Browsing

Firefly is a co-browsing solution reimagined for business support.

Gryphon Core Phone

Gryphon DNC is a simple, drag & drop action on outbound inContact dial


iBenchmark makes benchmarking your contact center easy and automatic.

Jacada Mobile Agent

Provides customer service to users of websites and mobile devices.

nVISION On Demand

Cloud-based BI solution that allows you to make better decisions.

Purge Call Recordings

Remove your inContact Call recordings based on date.


Ratchet-X lets you easily add new features to existing applications.

RiverStar Studio

Create an efficient contact center and positive customer experience.


Our software uses guided process workflows to present dynamic info


Conversational system that personalizes customer experiences.


Automate and strengthen your service interactions with VContactCenter™