inCloud App Showcase
Prevent long hold times by using Text-to-Call.
Run Ratchet-X automation on a remote workstation.
Dial-by-name, Dial-by-extension, DNIS or company directory.
Benchmark makes benchmarking your contact center easy and automatic.
Hiring solution that predicts candidate success on personality and fit
Adds video and collaboration services to contact center infrastructure
Frontline Call Center provides customer support outsourcing solutions.
Robust visual communication for real-time contact center management.
Improve contact center performance through conversational analytics.
Analytics designed for the needs of collections agencies.
Real-time Performance Monitoring & Intervention.
Firefly is a co-browsing solution reimagined for business support.
Professionally-recorded voice and language localization.
Gryphon DNC is a simple, drag & drop action on outbound inContact dial
HireIQ revolutionizes hiring of customer service professionals .
A robust, fully licensed “music on-hold” streaming service
Empower your teams with contact center and CRM on the same screen.
Integrate the inContact Agent Console with Zendesk’s CRM Tools
Update and prioritize calling lists based on your CRM records.
Improve Misdials and Average Agent Handle Time.
A powerful unified and embedded agent experience.
Intradiem automates intraday task management.
Create a visual interaction for your voice IVR, website, mobile device
KidoZen Enterprise Mobile App Platform
Self-Service Mobile Application
Consulting and Integrations focused on Microsoft CRM systems.
Automated performance feedback for the contact center.
Business intelligence platform for call detail reporting & analysis.
Cloud-based BI solution that allows you to make better decisions.
Remove your inContact Call recordings based on date.
Ratchet-X lets you easily add new features to existing applications.
Verify, validate, and append data elements and/or scoring in real-time
Create an efficient contact center and positive customer experience.
Rubi Professional is a secure web-based CRM for business.
SATMAP pairs callers and agents based on personality.
Broadcast text messages to subscribers
Our software uses guided process workflows to present dynamic info
SupportPoint Cloud guides front and back office personnel
Self-Service text messaging system
Conversational system that personalizes customer experiences.
Automate and strengthen your service interactions with VContactCenter™