ACD Direct Text-to-Call
Submitted by scott.logan@inc... on
Prevent long hold times by using Text-to-Call.
inCloud App Showcase
To find the right inCloud partner, click the filters on the left to see which applications or services relate to your needs.
Aggregator Workstation
Submitted by scott.logan@inc... on
Run Ratchet-X automation on a remote workstation.
AutoAttendant
Submitted by scott.logan@inc... on
Dial-by-name, Dial-by-extension, DNIS or company directory.
Call Center Training
Submitted by scott.logan@inc... on
Call Center School’s e-learning trains all levels of personnel.
Call Recording Control
Submitted by scott.logan@inc... on
Increased control over your call recording strategy.
ClearAnalytics
Submitted by icadmin on
Gain an Outside View of your Progress and Growth.
ClearView Performance Dashboards
Submitted by scott.logan@inc... on
Real-Time Performance Dashboards & Agent Visibility.
ClearVoice
Submitted by icadmin on
Tie your quality efforts directly to real-time performance.
Contact Center Optimization
Submitted by scott.logan@inc... on
Pre-sales, customer service, or post sales support interactions.
Customer Support Outsourcing Solutions
Submitted by scott.logan@inc... on
Frontline Call Center provides customer support outsourcing solutions.
Eureka - Customer Interaction Analytics
Submitted by matt.despain@in... on
Improve contact center performance through conversational analytics.
Eureka for Collections
Submitted by matt.despain@in... on
Analytics designed for the needs of collections agencies.
EurekaLive – Real-time Performance Monitoring
Submitted by matt.despain@in... on
Real-time Performance Monitoring & Intervention.
Firefly Co-Browsing
Submitted by scott.logan@inc... on
Firefly is a co-browsing solution reimagined for business support.
HoldFree
Submitted by matt.despain@in... on
Intelligent callback in the cloud for voice, web, & mobile.
iBenchmark™
Submitted by scott.logan@inc... on
iBenchmark makes benchmarking your contact center easy and automatic.
InApp Customer Care Modules
Submitted by matt.despain@in... on
Real-time customer service solution to existing phone apps.
Intraday Task Management Automation
Submitted by scott.logan@inc... on
Intradiem automates intraday task management.
LiveTalk™
Submitted by matt.despain@in... on
Extend your reach into sites like Facebook via click-to-talk.
Microsoft CRM Integrations and Consulting
Submitted by matt.despain@in... on
Consulting and Integrations focused on Microsoft CRM systems.
myEureka – Automated Performance Management
Submitted by matt.despain@in... on
Automated performance feedback for the contact center.
nVISION Contact Center Reporting & Analysis Suite
Submitted by matt.despain@in... on
Business intelligence platform for call detail reporting & analysis.
nVISION On Demand
Submitted by matt.despain@in... on
Cloud-based BI solution that allows you to make better decisions.
Percent Allocation Routing
Submitted by scott.logan@inc... on
On-the-fly control of call volume routing.
Purge Call Recordings
Submitted by scott.logan@inc... on
Remove your inContact Call recordings based on date.
Ratchet-X
Submitted by scott.logan@inc... on
Ratchet-X lets you easily add new features to existing applications.
Redactor– PCI Data Redaction from Call Recordings
Submitted by matt.despain@in... on
Maintains PCI compliance for call recordings.
RiverStar Studio
Submitted by matt.despain@in... on
Create an efficient contact center and positive customer experience.
Rubi Pro Client Relationship Manager (CRM)
Submitted by scott.logan@inc... on
Rubi Professional is a secure web-based CRM for business.
Social CIM for Customer Care
Submitted by matt.despain@in... on
Social Engagement for customer service and sales teams.
Third Party Monitoring
Submitted by matt.despain@in... on
Provides client monitoring of calls in a secure environment.
V-Person™
Submitted by scott.logan@inc... on
Conversational system that personalizes customer experiences.
VContactCenter™
Submitted by scott.logan@inc... on
Automate and strengthen your service interactions with VContactCenter™
Workforce Management and Community
Submitted by scott.logan@inc... on
Cloud-based Workforce Management solution