inCloud App Showcase

To find the right inCloud partner, click the filters on the left to see which applications or services relate to your needs.

ACD Direct Text-to-Call

Prevent long hold times by using Text-to-Call.

Aggregator Workstation

Run Ratchet-X automation on a remote workstation.

AutoAttendant

Dial-by-name, Dial-by-extension, DNIS or company directory.

Call Center Training

Call Center School’s e-learning trains all levels of personnel.

Call Recording Control

Increased control over your call recording strategy.

ClearAnalytics

Gain an Outside View of your Progress and Growth.

ClearVoice

Tie your quality efforts directly to real-time performance.

Contact Center Optimization

Pre-sales, customer service, or post sales support interactions.

Eureka for Collections

Analytics designed for the needs of collections agencies.

Firefly Co-Browsing

Firefly is a co-browsing solution reimagined for business support.

HoldFree

Intelligent callback in the cloud for voice, web, & mobile.

iBenchmark™

iBenchmark makes benchmarking your contact center easy and automatic.

InApp Customer Care Modules

Real-time customer service solution to existing phone apps.

LiveTalk™

Extend your reach into sites like Facebook via click-to-talk.

nVISION On Demand

Cloud-based BI solution that allows you to make better decisions.

Purge Call Recordings

Remove your inContact Call recordings based on date.

Ratchet-X

Ratchet-X lets you easily add new features to existing applications.

RiverStar Studio

Create an efficient contact center and positive customer experience.

Social CIM for Customer Care

Social Engagement for customer service and sales teams.

Third Party Monitoring

Provides client monitoring of calls in a secure environment.

V-Person™

Conversational system that personalizes customer experiences.

VContactCenter™

Automate and strengthen your service interactions with VContactCenter™