For: Contact Center Managers / Supervisors and Operational Contact Center Leaders
Uncover new ways to engage your team and provide an environment that meets the needs of your organization, your agents and your customers. Discover from your peers how they’ve found success, get perspectives drawn from their experiences, and learn how and why they use their current processes.
For: WFM Managers, Quality Assurance/ Quality Managers, Customer Experience Managers, Coaches and Trainers
Workforce optimization (WFO) comprises many processes and tools that are used for assessment and for agent and organizational improvement. WFO provides unprecedented visibility into performance, operations and customer intelligence across your organization. Join us to learn how you can stay ahead in your business.
For: IT Managers/Directors and Staff
Revolutionize your systems and leverage modern technical solutions. Tap into existing operations to create change that yields foundational improvement and system resilience.
For: Senior Leaders, including Contact Center VPs, Customer Care VPs and others
Lead your organization to customer service greatness by envisioning new ideas and approaches. Drive strategic initiatives that deliver real business value.