SALT LAKE CITY (October 14, 2010) – inContact (NASDAQ: SAAS), the market leader in hosted contact center software and contact center agent optimization tools, announced today that a leading provider of advanced positioning technology solutions, such as GPS, optical and laser technologies, selected the inContact call routing solution to power their service and support call centers across 16 global offices. The company will initially move approximately 175 agents onto the inContact platform and over time plans to scale to more than 250 agents.
Prior to switching to inContact, this $4 billion company was using another provider’s offering in its call centers, but frequent software outages and the inability to support the customer’s distributed global infrastructure dictated the need for change.
Furthermore, the company has historically made a number of acquisitions per year and needed a platform that could quickly and seamlessly provide flexible support for their ever-changing and expanding corporate service infrastructure. inContact’s cloud-based platform, 99.99% uptime guarantee, and proven ability to support multiple international locations effectively addressed the customer’s needs.
“inContact is a proven solution for companies with global, multi-location infrastructure, enabling our customers to profitably and strategically drive business without the technological and operational limitations of other providers’ offerings,” said Paul Jarman, inContact CEO. “Only inContact offers the level of functionality, service, and product innovation that companies need to create profitable customer experiences and optimize each interaction.”
inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.
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