SALT LAKE CITY (Oct 12, 2011) -- inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, announced today that a medical staffing and management company selected the inContact contact routing, eLearning, Hiring and Quality Management solutions to power its more than 100-seat contact center.
The medical staffing and management company has experienced significant growth due to organic growth and acquisitions. As a result, the company needed to consolidate its operations with an enterprise-grade solution that could scale with the company as it continues to grow, while only paying for the capacity they use. Additionally, as the company grows, it anticipates adding more agents to its contact center, which will be enabled with the inContact workforce optimization solutions, including eLearning, Hiring and Quality Management.
"Rapidly growing companies benefit significantly from the inContact cloud-based delivery," said Paul Jarman, inContact CEO. "inContact delivers a comprehensive enterprise-quality contact center solution, including both contact routing and workforce optimization solutions, all on a pay-as-you go basis that can scale to meet company growth."
The medical staffing and management company was also looking for a contact center partner with integration with Salesforce.com. The inContact Salesforce.com Adapter makes it easy to integrate inContact and Salesforce CRM, enabling the two technologies to work together as a single, unified system.
Concluded Jarman, "We have tied inContact to more than 100 CRM systems, and with the Salesforce CRM Adapter, everything an agent needs is displayed in a single, information-rich screen pop, making it very easy to work with both systems."
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inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company's services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit, and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.
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