inContact Honored with a 2010 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine

SALT LAKE CITY — August 18, 2010 — inContact (NASDAQ: SAAS), the market leader in hosted contact center software and contact center agent optimization tools, announced today that Technology Marketing Corporation (TMC) has named the inContact platform as a recipient of a 2010 IP Contact Center Technology Pioneer Award in its magazine, Customer Interaction Solutions.  Customer Interaction Solutions has been the leading publication in CRM contact center and teleservices industries since 1982.

inContact provides a powerful portfolio of hosted contact center solutions that enables contact centers to operate more efficiently, optimize the cost and quality of every interaction, create new pathways to profit and ensure ongoing business improvement and growth.

“We’re truly honored to be a recipient of this distinguished award,” said Jim Tanner, Executive Vice President, Product and Strategy at inContact.  “As the only enterprise-class contact center software provider in the cloud, we have a long history of pioneering innovation in the market. Our strategic platform, pairing leading call routing and workforce optimization capabilities, gives our customers a strategic advantage while enabling them to achieve a faster ROI.”

The 2010 IP Contact Center Technology Pioneer Award recognizes companies that have produced an innovative, successful IP contact center product or service.  

“TMC is proud to distinguish inContact with an IP Contact Center Technology Pioneer Award. The inContact platform has been designed with the needs of the contact center market in mind and the potential of IP behind it making it worthy of this prestigious honor,” said Rich Tehrani, CEO, TMC.  

“Technology is the key to the success of any contact center so it is my pleasure to recognize inContact for bringing superior, groundbreaking technologies to market while providing high quality and advanced applications,” continued Tehrani.
    
For more information please visit www.tmcnet.com.

About TMC
Technology Marketing Corporation (TMC) is a global, integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces ITEXPO; 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). TMC serves other communications market segments with the Cloud Communications Summit (in conjunction with Light and Electric); CVx ChannelVision Expo (in conjunction with Beka Publishing); and MSPWorld™ (in conjunction with the MSP Alliance).

TMC also serves technology professionals with industry-specific Web sites: InfoTech Spotlight, 4GWE, M2M Evolution.com, Smart-Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite Spotlight, Green.TMCnet.com, Healthcare.TMCnet.com, Business Video, Finance.TMC.com, Legal.TMC.com and Education.TMCnet.com.

For more information about TMC, visit www.tmcnet.com.

About inContact
inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of hosted contact center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

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