- View data in charts, graphs or raw data grids
- Drill down into report data for more detail
- Create, save and schedule custom reports
- Track real-time metrics with dashboards
- Report on industry-standard metric calculations
- Export raw contact center analytics data for further refinement
Our flexible, easy to use Call Center Analytics & Reporting lets you track critical call center metrics so you can make smart business decisions. Choose from pre-built reports, ad-hoc reporting or custom created reports. Closely track real-time management metrics with our customizable dashboards.