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Gain actionable insights from every customer interaction
inContact Analytics provides you with actionable insights from every interaction to drive measurable improvements in omnichannel customer experience and agent performance. Analyze all of your voice and text-based interactions within a single, integrated application that is fully unified with the NICE inContact CXone.
Target drivers of
Focus agents on
Industry-leading contact center analytics
Improve your customers’ omnichannel experiences - Analyze every interaction to understand what transpired, identify outcomes, and evaluate the customer experience.
velocity & success
Increase improvement velocity & success - Pinpoint opportunities for improvement across all contact channels through automated issue identification and understand in detail what needs to change.
Identify individual coaching topics and training needs for every agent based on their customer interactions.
Detect non-compliant actions in near real time and resolve them proactively before issues escalate.
Guides smarter, more informed decisions with real-time and historical insights on key business metrics and trends.