Reporting & Analytics

Contact Center Analytics & Reporting by inContact
  • View data in charts, graphs or raw data grids
  • Drill down into report data for more detail
  • Create, save and schedule custom reports
  • Track real-time metrics with dashboards
  • Report on industry-standard metric calculations
  • Export raw contact center analytics data for further refinement

Our flexible, easy to use Call Center Analytics & Reporting lets you track critical call center metrics so you can make smart business decisions. Choose from pre-built reports, ad-hoc reporting or custom created reports. Closely track real-time management metrics with our customizable dashboards.