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"Without real-time information you can't react quickly enough. inContact's real-time dashboards help us to keep our finger on the pulse of what's going on."
"The reports are phenomenal."
Our flexible, easy to use Call Center Analytics & Reporting lets you track critical call center metrics so you can make smart business decisions. Choose from pre-built reports, ad-hoc reporting or custom created reports. Closely track real-time management metrics with our customizable dashboards.Request Quote
Simple to sophisticated: The ultimate in reporting flexibility! Pre-built Reports is your “starter kit”, use Direct Data Access for full reporting customization.
Volunteers of America retains funding with call center metrics that matter.
Real-time reporting gives KM2 insight for decision-making.
inContact (NASDAQ: SAAS) makes it easy and affordable for organizations around the globe to create stand-out customer experiences while meeting key business metrics. inContact continuously innovates and is the only provider to offer a complete customer interaction platform in the cloud that is flexible, scalable and reliable for enterprise, small business, government and business process outsourcers.