- Universal queue for voice, email, chat, social media and more
- Skill-based routing directs calls based on agents’ expertise
- Automatically call back customers who don’t want to wait
- Inbound/outbound call blending with ACD software
- Pull in essential customer data from CRMs like Salesforce
- Easy for non-techies to use and update
- Integrates seamlessly with our IVR Software
Our skills-based ACD software quickly matches callers in your queue to the agents who can best help them. That means efficient call resolution, happy customers and money saved for your multi-channel call center. The ACD system is the “core” of the inContact platform – all of our solutions require automatic call distribution and build on its functionality.