Multi-Channel ACD Software

  • Universal queue for voice, email, chat, social media and more
  • Skill-based routing directs calls based on agents’ expertise
  • Automatically call back customers who don’t want to wait
  • Inbound/outbound call blending with ACD software
  • Pull in essential customer data from CRMs like Salesforce
  • Easy for non-techies to use and update
  • Integrates seamlessly with our IVR Software

Our skills-based ACD software quickly matches callers in your queue to the agents who can best help them. That means efficient call resolution, happy customers and money saved for your multi-channel call center. The ACD system is the “core” of the inContact platform – all of our solutions require automatic call distribution and build on its functionality.