Interactive Voice Response Solutions

Interactive Voice Response Solutions by inContact
  • Fully integrated with our ACD software
  • Automated Speech Recognition (ASR) and Text-to-Speech (TTS)
  • Serve all your locations with one IVR Application
  • Automatically call back customers who don’t want to wait
  • Quick and easy to modify operating hours and holidays
  • Pull in essential customer data from CRMs like Salesforce

Our IVR (Interactive Voice Response) software reduces your cost per call by letting customers choose the type of help they want such as self-service or speaking to an agent. Not only will our IVR software free up your agents to handle more complex cases, but customers can quickly self-solve basic issues like bill pay, account inquiries, and more.