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Overview Solutions for Healthcare Payers

  • Enhance Contact Center Experience
  • Self Service IVR
  • Implement Communications Best Practices
  • Handle Multi-Channel Communications From Customers
  • Increase Member Acquisition

Member experience is a huge competitive differentiator for organizations that ‘do it right’. Competition between health insurers has become the new reality, particularly with the industry changes brought about through the Affordable Care Act. The inContact cloud contact center platform helps payer organizations meet these increasing needs to differentiate.

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