- Multiple survey options: email, IVR, live agent, chat
- Offer surveys immediately after a call ends
- Accurately measure customer retention
- Use feedback to coach agents or give them kudos
- Summarize and analyze feedback with reports
Ensure high customer satisfaction by gathering callers’ feedback immediately after calls end with ECHO Customer Feedback. You’ll get real-time comments while the call is still fresh in the customer’s mind, and invaluable information about your agents’ performance and your processes. Use reports that summarize the feedback to pinpoint additional areas for improvement.