- Multiple customer satisfaction survey options
- Offer surveys to customers immediately after a call ends
- Accurately measure customer retention
- Use customer survey feedback to coach agents or give them kudos
- Summarize and analyze feedback with reports
Ensure high customer satisfaction by gathering callers’ feedback immediately after calls end with survey results from ECHO Customer Feedback. Gather real-time comments with customer satisfaction surveys while the call is still fresh in the customer’s mind and get invaluable information about your agents’ performance and your processes. Use reports that summarize the feedback to pinpoint additional areas for improvement.