Disaster Recovery

We guarantee 99.99% uptime – that’s how seriously we take your contact center operations.

We utilize multiple redundant data centers around the world to minimize any chance of downtime.

Our Network Operations team monitors our networks continuously – 24/7 every day of the year – to be sure to address any issues quickly and make they’re always up and running.

If disaster strikes, quickly re-route calls to a different location to ensure continuous service. For instance, if a hurricane takes down your main contact center, you can easily route calls to agents in a different geographic location. You can also deploy a temporary call center or route calls to at-home agents.

Since our entire system is in the cloud, you don’t need to worry about hardware downtime or maintenance at your locations. One less point of failure means less worry for you.

If you need more capacity or less on a moment’s notice, our system can quickly adapt. As an example, say you’re a utility company and a thunderstorm caused power outages in a major metro area. We’ll increase your system’s capacity so you can handle the onslaught of calls about when power will be restored.