- Availability guarantee of 99.99%
- Geographically redundant data centers
- 24/7/365 network operations monitoring
- Route calls to agents located anywhere in the world
- Cloud delivery model means no hardware failures
- Quickly scale up and down on-demand
Downtime at your contact center isn’t an option. That’s why we offer a published uptime guarantee of 99.99%. If disaster strikes, quickly switch your call center operations to agents located anywhere in the world or even deploy a temporary call center. Our cloud delivery model means operations can be quickly scaled up or down based on demand.