CRM Integrated Contact Center Solutions

CRM Integrated Call Center Solutions by inContact
  • Reduce call handling times with automatic CTI screen pops, identify callers and route them to the right agent
  • Quick, out-of-box integration with popular CRMs and integration with most custom CRMs
  • Eliminate screen switching with intuitive interface
  • Display caller information with CTI screen pops
  • Automatically record call details in your CRM

CRM integration helps agents personalize calls using CTI screen pops and more. Identify callers by unique attributes, like phone number, and display information, such as the caller’s name, on the agent’s screen before the call connects. Out-of-box integration for Salesforce.com and Oracle RightNow. Also integrates with most custom CRMs.