Blended Predictive Dialer

Predictive Dialer Software by inContact
  • SLA based inbound-to-outbound and outbound-to-inbound blending
  • Progressive, predictive, preview and message lay-down dialing
  • Complies with government regulations
  • Intelligent call suppression
  • Agent scripting available
  • Multi-number predictive dialing

Easily tackle fluctuating call volumes with our dynamic, Blended Predictive Dialer software. It automatically moves outbound agents to inbound queues when call volumes increase, and back to outbound when inbound service levels are met. There’s no time-consuming screen switching or need to access different systems, because agents use the same hosted dialer interface for all calls.