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Awards & Recognition

In the past year, inContact has been recognized by multiple 3rd party organizations for our outstanding customer service and leadership in the Contact Center as a Service market. 

  • February 2017

inContact honored with BIG Innovations Award from Business Intelligence Group

The BIG Innovations Awards recognizes those who have brought new ideas to life and seek to change the way we all experience the world. For more information about the BIG Innovation awards, visit


  • December 2016

inContact Recognized as Contact Center 'Market Leader' by Frost & Sullivan.

Frost & Sullivan announced that inContact has won the 2016 North American Hosted/Cloud Automatic Call Distribution and Workforce Optimization Market Leadership Award.


  • October 2016

inContact Positioned as 'Leader' in 2016 Contact Center as a Service (CCaaS) Magic Quadrant by Gartner

Learn why Gartner positioned inContact as a leader in the contact center as a service market for the 2nd year in a row!


  • September 2016

inContact Honored as 'Gold & Silver Winner' in 2016 Golden Bridge Business and Innovation Awards

inContact is Gold Winner in the Cloud Computing/SaaS category and Silver Winner in Technology Innovations – Best Product or Service of the Year.


  • April 2016

inContact wins '2016 Vendor of Excellence Award' from Professional Association for Customer Engagement (PACE)

inContact was recognized and acknowledged for exhibiting excellence and making the biggest impact in the customer engagement industry.


  • February 2016

inContact Named a 'Leader' in 2016 IDC MarketScape Report

IDC ranked inContact a leader of the cloud contact center market in their latest 2016 MarketScape report.


  • February 2016

My Agent Experience™ (MAX) selected as '2016 Product of the Year' by Customer Magazine

Customer Magazine has selected inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year.


  • December 2015

inContact Named a 'Top 25 Cloud Service Provider' by Talkin' Cloud

The Top 25 consistently features worldwide brands including Salesforce, Microsoft, IBM, Google, HP, Dropbox, and Carbonite.


  • November 2015

inContact Identified as 'Customer Satisfaction Leader' in DMG Consulting Independent Survey

In a comprehensive survey of the cloud contact center market, DMG found that inContact's customers ranked them highest across a wide range of customer satisfaction metrics


  • October 2015

inContact Named '2015 Customer Value Leader' by Frost & Sullivan

Frost & Sullivan’s Best Practices Awards recognize companies throughout a range of regional and global markets for superior leadership, technological innovation, customer service, and strategic product development.

  • October 2015

inContact Named 'Leader' in CCaaS Magic Quadrant by Gartner

Gartner's "Magic Quadrant for Contact Center as a Service (CCaaS)", evaluates vendors based on completeness of vision and ability to execute.

  • August 2015

inContact Identified as 'Market Leader' by Ovum

Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2015–16