Media Contacts
Cheryl Andrus
cheryl.andrus@incontact.com
(801) 320-3646
Pazia Dwyer / David Patterson
Merritt Group
(703) 390-1514
(415) 247-1666
incontact@merrittgrp.com
What Our Customers Say
“Our business has grown dramatically since we switched to inContact.”
Jill Blankenship, President,
Frontline Call Center
"We chose inContact because they provide an all-in-one solution."
David May,
Schumacher Group
Who We Are At-a-Glance
Our flexible cloud-based software helps contact centers efficiently support their customers with personalized interactions. The result is high customer satisfaction, low attrition, and brand loyalty.
- Recognized leader and cloud pioneer
- Industry’s best-published service level agreement of 99.99%
- 1300+ call center deployments
- Used by 85,000+ agents globally
- Over one billion calls handled per year
- Over 100 integrations to top CRMs
- More industry experience than any other contact center cloud vendor
What Analysts Say
"inContact is doing for the contact center what Salesforce.com did for the CRM" Piper Jaffray
“Frost & Sullivan’s independent research clearly shows that inContact has assembled and refined a versatile and expanding all-in-one cloud global contact center platform backed by a communications backbone.”
Frost & Sullivan North American Cloud Contact Center Solutions, Best Practices, 2012
Locations
- Salt Lake City
- London
- Philippines
Resources
Company Overview
Learn how to operate more efficiently, delight customers, and discover new pathways to profit
Wired, Innovation Insights: It's common wisdom that a trio of dimensions make up the context of business problems today: people, process, and product or technology. I have a slightly different take...
Wired, Innovation Insights: Have you ever wondered why meetings with so many people around the table frequently leave you with a feeling that little was accomplished?
CMO.com: Each time a customer communicates with your contact center, it’s safe to say they expect to be heard. Unfortunately, many marketers simply overlook this critical source of customer feedback.
Wired, Innovation Insights: What's in store for contact centers?
Connections Magazine: What you need to know about PCI compliance and protecting customer data in the cloud contact center.
Wired, Innovation Insights: Implement mobile strategies that reflect the growing trends expectations of consumers.
eMarketing and Commerce: Bridging the gap between marketing and contact center with voice-of-the-customer.
Business2Community: Service and experience critical to loyalty.
CMO.com: Don’t look now, but that brand loyalty we worked so hard for could easily slip away.
eM+C: Offering a variety of communication channels in addition to a 1-800 number isn't a nice to have, it's a must.
Wired, Innovation Insights: Cloud technology is built for innovation to help companies respond to customer service demands.
CIO Insight: Technology has empowered customers with more information than ever—for better and worse.
Government Technology: United Way Worldwide partnered with InContact to support 5 contact centers providing 211 customer service assistance for tax filers.
Forbes: inContact listed as one of America's most trusted companies.
Information Management:Contact center software provider inContact Inc. announced that its recently launched cloud universal queue will be expanded with the availability of social customer care channels from partner SoCoCare.
Government Technology: inContact customer United Way Worldwide, in partnership with the National Disability Institute and Goodwill, is behind MyFreeTaxes.com, which provides free assistance for low-income Americans in filing state and federal tax returns.
MediaPost: More than half of U.S. adults said they would consider switching to another brand or company for service if they were offered more channels to connect with the brand.
BizReport: Brand loyalty is being trumped by customized customer service experiences, according to a new consumer survey by inContact and Harris Interactive.
CMSWire: Consumers want what they want when they want it, and if your company can’t meet their needs when they’re ready to pay for it, brand loyalty isn't going to sway them.
1to1 Media In Action Series: Discover effective ways to develop customer-centric self-service strategies along with tips for avoiding potential minefields.
Network World: inContact Cloud Contact Center Software is highlighted.
Call Center Times: Mariann McDonagh, CMO, discusses new additions to 13.1 product release.
TMCnet: Over the years, cloud contact center software has quickly grown to deliver benefits of traditional premise applications combined with a much more flexible and scalable model...
inContact Senior Product Marketing Manager Madelyn Gengelbach analogized the improvements to installing a new high-tech kitchen and then tweaking the appliances to further enhance the results.
The newest release offers customer service managers the chance to view customer messages in one unified stream, regardless of the channel used.
The company expands multichannel offering with Universal Queue, new agent interface, true inbound and outbound blending, and an API-driven cloud ecosystem.
Cloud contact center software provider inContact has launched a new version of its product that provides contact center agents with expanded capabilities, including a universal queue and an API-driven partner ecosystem.
Call-center operations move about to save money — but there is a price to be paid.
Mariann McDonagh, CMO, inContact talks about the "silent customer" and how to proactively address customers' needs.
Our CMO, Mariann McDonagh, discusses how the Millennial generation impacts the contact center.
Call Center Times, October 4, 2012
Emergency Management, September 6, 2012
1to1 Media, August 31, 2012
CivSource, August 23, 2012
Customer Think, July 19, 2012
TMCnet, July 10, 2012
StreetInsider.com, June 19, 2012
The Phillippine Star, May 14, 2012
Customer Interaction Solutions, May 2012
Customer Interaction Solutions, May 2012
Zambo Times, April 13, 2012
E-Commerce Times, April 9, 2012
Enterprise Apps Today, April 6, 2012
ICMI, April 4, 2012
DestinationCRM.com, April 3, 2012
1to1, February 28, 2012
1to1 Media, December 15, 2011
TMCnet, December 2, 2011
InformationWeek, November 23, 2011
Destination CRM, November 21, 2011
Telecom Paper, November 18, 2011
Contact Center World, November 17, 2011
TMCnet, November 17, 2011
Connected Planet, November 17, 2011
crmadvocate.com, October 31, 2011
TMCnet, October 26, 2011
information-management.com, October 26, 2011
Callcentre.co.uk, October 9, 2011
CommsDealer.com, October 9, 2011
CallCenterClinic.com, October 9, 2011
CRM Advocate, September 15, 2011
Business Mirror, August 28, 2011
The Daily Tribune, August 3, 2011
Manila Bulletin, July 19, 2011
1to1 Blog, July 12, 2011
The Manila Times, July 11, 2011
The Philippine Star, July 11, 2011
The Philippine Star, July 11, 2011
Peoples Journal Tonight, July 9, 2011
The Manila Times, July 9, 2011
Ventana Research blog, June 22, 2011
TMCnet, June 16, 2011
The Salt Lake Tribune, June 16, 2011
Manila Bulletin, June 12, 2011
Ventana Research Blog, June 8, 2011
Manila Bulletin, June 6, 2011
Manila Bulletin, June 6, 2011
Contact Professional, May 17, 2011
eWeek, May 5, 2011
TMCnet.com, May 3, 2011
Manila Bulletin, April 25, 2011
Manila Bulletin, April 25, 2011
Malaya Online, April 13, 2011
Manila Bulletin Online, April 25, 2011
Manila Bulletin, April 10, 2011
Manila Bulletin, April 4, 2011
ICMI, March 23, 2011
The Manila Times.net, March 24, 2011
The Manila Times Online, March 17, 2011
Business Mirror, March 18-19, 2011
Business Mirror Online, March 18-19, 2011
Manila Bulletin, March 18, 2011
Manila Bulletin Online, March 18, 2011
ABS-CBNNews.com, March 18, 2011
Manila Bulletin, March 18, 2011
ABS-CBNnews.com, March 18, 2011
YeHey!, March 07, 2011
Computerworld Philippines Online, February 22, 2011
Newsbytes.ph, December 12, 2010
Manila Bulletin, February 21, 2011
Business Mirror, February 14, 2011
Malaya, February 14, 2011
Computerworld Philippines Online, February 08, 2011
Yehey!, February 15, 2011
DestinationCRM.com, January 7, 2011
The Phillipines Star Online, February 13, 2011
Channel Partners, January 12, 2011
Malaya Online, December 08, 2010
Manila Bulletin, January 09, 2011
Malaya, December 08, 2010
The 1to1 Blog, December 28, 2010
Philippine Daily Inquirer Online, December 15, 2010
Newsbytes.ph, December 12, 2010
GMAnews.tv, December 06, 2010
Contact Professional, December 2, 2010
CRMXchange, December 1, 2010
Ventana Research, November 27, 2010
Team YEHEY Blog, November 23, 2010
Business Mirror, November 19-20, 2010
Malaya, November 17, 2010
The Manila Times, October 4, 2010
Manila Bulletin, October 4, 2010
Newsbytes.ph, October 3, 2010
The Philippine Star, October 2, 2010
Balita.ph, October 1, 2010
Business Mirror, October 1, 2010
Business World, October 1, 2010
ContactCenterWorld.com, September 15, 2010
Utah Business, August 10, 2010
Computer Business Review, August 4, 2010
Phone+, August 3, 2010
Call Center Times, August 2, 2010
TMCnet, August 2, 2010
Ventana Research blog, July 30, 2010
TMCnet, June 30, 2010
Business Mirror, June 11, 2010
BusinessWorld, February 04-05, 2011
TMCnet, January 12, 2010