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We believe one-on-one customer interactions have a real and lasting impact on people’s lives. It’s a belief that inspires us to relentlessly innovate in the cloud and find smarter ways to transform one-on-one experiences and help contact centers achieve their goals. It’s what’s made us the global leader in cloud contact center software.
Through a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to empower their agents, amaze their customers and reach their performance goals—all from the flexibility and reliability of the cloud.
Recognized as a market leader by Gartner, IDC, Frost, Ovum and DMG, inContact supports over 6 billion interactions per year for enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions.
Industry's best-published service level agreement of 99.99%
6 Billion Interactions
Used by 175,000+ cloud contact center agents
Over 100 Fortune 500 / Global 2000 clients
Used in over 100 countries
"At this pace of innovation and development, inContact will continue to expand market share and net key competitive wins. The company’s commitment to superior client experience through flexible ongoing professional services, business consulting, technical support, education and training is indeed laudable."Nancy Jamison, Principal Analyst
"inContact solutions meet the needs of customers looking for a reliable set of multi-tenant, multichannel cloud tools that can be deployed quickly."Aphrodite Brinsmead,