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We transform the way contact centers
achieve their customer experience goals.

We believe one-on-one customer interactions have a real and lasting impact on people’s lives. It’s a belief that inspires us to relentlessly innovate in the cloud and find smarter ways to transform one-on-one experiences and help contact centers achieve their goals. It’s what’s made us the global leader in cloud contact center software.

Through a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to empower their agents, amaze their customers and reach their performance goals—all from the flexibility and reliability of the cloud.

Recognized as a market leader by Gartner, IDC, Frost, Ovum and DMG, inContact supports over 6 billion interactions per year for enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions.

Company Facts

Industry's best-published service level agreement of 99.99%

6 Billion Interactions

Used by 175,000+ cloud contact center agents

Over 100 Fortune 500 / Global 2000 clients

Used in over 100 countries

What Analysts Say

"At this pace of innovation and development, inContact will continue to expand market share and net key competitive wins. The company’s commitment to superior client experience through flexible ongoing professional services, business consulting, technical support, education and training is indeed laudable."

Nancy Jamison, Principal Analyst
Frost & Sullivan

"inContact solutions meet the needs of customers looking for a reliable set of multi-tenant, multichannel cloud tools that can be deployed quickly."

Aphrodite Brinsmead,
Principal Analyst,
Ovum

What Our Customers Say

“Our business has grown dramatically since we switched to inContact.”

Jill Blankenship,
President, Frontline Call Center

“inContact makes you more efficient — your calls get answered faster and it’s the best bang for your buck.”

Vincent Speitel,
211 San Diego

"Moving to the cloud gave me some real advantages over competitors with speed and flexibility."

Sarah McElwee
KBM Group

Ready to transform the way you achieve
your customer experience goals?

Let's Talk