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inContact acquired by NICE

We’re entering a new age of customer experience with the most complete cloud contact center solution
with omnichannel routing, workforce optimization and analytics from one company.
For more information, see our press release, acquisition notice and NICE website .

We transform the way contact centers
achieve their customer experience goals.

call center software demo

We believe one-on-one customer interactions have a real and lasting impact on people’s lives. It’s a belief that inspires us to relentlessly innovate in the cloud and find smarter ways to transform one-on-one experiences and help contact centers achieve their goals. It’s what’s made us the global leader in cloud contact center software.

Contact Us

A Proven Path to Success

Win every customer interaction. - Deliver great customer experiences. - Achieve your business goals.

Through a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.

Recognized as a market leader by Gartner, IDC, Frost, Ovum and DMG, inContact supports over 6 billion interactions per year for enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions.

Company Facts

Industry's best-published service level agreement of 99.99%

6 Billion Interactions

Used by 200,000+ cloud contact center agents

Over 100 Fortune 500 / Global 2000 clients

Used in over 100 countries

What Our Customers Say

“Our business has grown dramatically since we switched to inContact.”

Jill Blankenship,
President, Frontline Call Center

“inContact makes you more efficient — your calls get answered faster and it’s the best bang for your buck.”

Vincent Speitel,
211 San Diego

"Moving to the cloud gave me some real advantages over competitors with speed and flexibility."

Sarah McElwee
KBM Group

Ready to transform the way you achieve
your customer experience goals?

Let's Talk