Cloud Contact Center Software Suite
The cornerstones of the inContact cloud call center software platform are:
- Automatic Call Distribution (ACD)
- Interactive Voice Response (IVR)
- Personal Connection™ Dialer
- Workforce Management (WFM)
- Reporting & Analytics
- ECHO Customer Surveys™
This set of tools helps contact centers manage customer relationships from beginning to end, optimize agent schedules, analyze detailed reports to improve call center efficiencies, survey customers, remain TCPA compliant, integrate with leading CRMs like Salesforce, and improve their overall customer satisfaction.
Why the Cloud?
Traditional call centers were built using on-premises hardware and software. With outages, frequent upgrades, agent inflexibility, and more, contact center managers realized that there had to be a better way to run their centers. Cloud call center software is that technology.
With the cloud, you can forget about costly hardware and software maintenance and upgrade costs. In addition, you can seamlessly service multiple channels including:
For the past 10 years, inContact has provided a suite of call center solutions to enable better customer experiences. However, we don’t just stop at software—we are the only provider to offer contact center infrastructure, workforce optimization, and an enterprise-class telecommunications network for complete customer journey management.
Our flexible cloud-based software helps contact centers efficiently support their customers with personalized interactions. The result is high customer satisfaction, low attrition, and brand loyalty.
- Recognized leader and cloud pioneer
- Industry’s best-published service level agreement of 99.99%
- 1,800+ call center deployments
- Used by 85,000+ agents globally
- Over one billion calls handled per year
- Over 100 integrations to top CRMs like Salesforce
- More industry experience than any other contact center cloud vendor
Types of Contact Centers
No matter the needs of your contact center, we have the solutions to move your business forward. We serve all sizes of contact centers including small, medium, and enterprise; inbound, outbound, and blended contact centers; and call centers in a variety of industries including Financial, Healthcare, and BPOs. Learn more about our call center management platform.
What is Call Center Software?
Call Center Software is a suite of tools that enable contact center managers and agents to effectively serve their customers. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimization, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.
To learn more about inContact Call Center Solutions, watch our video below.