A platform that thinks smarter.
And works harder.
CXone Mpower is a premier Call Center Software cloud based solution designed to streamline contact center operations and improve customer experience (CX). Featuring an advanced Automatic Call Distribution (ACD) system, CXone Mpower efficiently routes calls to the most suitable agents, significantly enhancing agent productivity and minimizing customer wait times. This feature ensures that every call is handled promptly and by the most qualified agent available, making it a cornerstone for optimizing call center efficiency and customer relationship management.
The suite of call center features provided by CXone Mpower is robust, focusing on elevating customer service quality. Key features like call recording are not just about monitoring; they are integral to quality assurance and effective training of call center staff. This functionality is vital for maintaining high service standards and fostering continuous improvement in agent performance. CXone Mpower serves as a comprehensive call center solution, streamlining operations for call center agents by efficiently routing incoming calls, which enhances their ability to provide quality customer service.
The new standard for managing CX interactions.
It's a new era for customer service. Create consistency and satisfaction by transforming every customer interaction from one unified, cloud-native platform infused with specialized AI for CX. Furthermore, CXone Mpower call center software is versatile, supporting both inbound and outbound communication strategies. Its Interactive Voice Response (IVR) system is specifically tailored to handle high call volumes, streamlining processes and boosting operational efficiency. This capability allows businesses to manage peak times effectively without compromising service quality. CXone Mpower utilizes customer data to improve service and operational efficiency, ensuring a seamless integration with CRM systems for a comprehensive view of customer interactions.
Benefits of Having a Cloud Contact Center Software
Unleash our top performing CX call center platform.
CXone interactions managed annually
voice and digital channels
pre-built Enlighten AI models
migrations to the cloud
The highest standards get the best reviews.
CXone Mpower is recognized as one of the best call center software options available, offering comprehensive features like call recording, monitoring, analytics, and omnichannel communication that benefit both call center agents and customers. Read customer reviews across the major B2B SaaS review sites to see why our call center solutions are leading the industry.
Contact us
If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.
Get Started With NiCE
By enhancing customer interactions and satisfaction, CXone not only meets but exceeds the typical expectations from a contact center software. Its tailored solutions cater to diverse business needs, making it an essential tool for companies aiming to provide proactive support and drive customer engagement. Overall, CXone plays a pivotal role in enhancing customer saonetisfaction and loyalty, solidifying its position as the best call center software in the market. CXone supports the handling of both incoming and outbound calls, showcasing its versatility for call center agents and sales teams, enhancing their efficiency and effectiveness in customer service, sales, and telemarketing operations.
Join the thousands of businesses who trust NiCE to create exceptional customer experiences with purpose-built AI.