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Athletes have the best “on the field” perspective, yet are often reluctant to disclose an injury or weakness. Similarly, Customer Service Representatives (CSRs) may not reveal the root causes of performance declines. They need support!
inContact analyzes the survey of over 500 CSRs, diagnoses the problems and offers “insider tips” from CSRs for customer service improvement. This webinar includes a product demo of how inContact can help you apply these “insider tips” to improve customer experience and CSR engagement.
Align staffing and scheduling with the work needs of your contact center.
MAX is a re-imagined agent experience interface that streamlines agent actions and improves customer experience.