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At Carlson Rezidor Hotel Group, owner of the Radisson Blue,Radisson Country Inn Suites, and Quorvus brands, their focus is reinventing customer service. Carlson chose the inContact Cloud Contact Center Platform for its omnichannel functionality and ease-of-use to truly offer their customers outstanding, personalized customer service.
CTI enables contact centers to combine phone interactions with CRM screenpops for improved customer experience.
Enable efficient measurement of quality management processes with quantifiable data.