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MAX (My Agent eXperience) is a revolutionary new cloud contact center agent interface, now available to inContact customers. Based on exhaustive research with agents and supervisors in live contact center environments, MAX was designed to be a simpler, more efficient, and more engaging way for agents to positively interact with customers.
MAX is a re-imagined agent experience interface that streamlines agent actions and improves customer experience.
Quickly match customers to agents who can best help them with our cloud ACD software.