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inContact Desktop Analytics

Overview

inContact Desktop Analytics offers the functionality to automate your approach in monitoring, capturing, and analyzing desktop activity. Seen as a game changer for contact centers, Desktop Analytics offers inherent transparency that’s allowing you to identify opportunities for improvement in processes, experiences, and performance. inContact Desktop Analytics seamlessly integrates with your employee desktop workstations to extract relevant data from their web browsers and other utilities, and store that data within inContact Workforce Optimization.

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