Update your browser to view this website correctly. Update my browser now
inContact Desktop Analytics offers the functionality to automate your approach in monitoring, capturing, and analyzing desktop activity. Seen as a game changer for contact centers, Desktop Analytics offers inherent transparency that’s allowing you to identify opportunities for improvement in processes, experiences, and performance. inContact Desktop Analytics seamlessly integrates with your employee desktop workstations to extract relevant data from their web browsers and other utilities, and store that data within inContact Workforce Optimization.
inContact delivers an innovative call recording solution that allows you to record what you need, when you need it.
Align staffing and scheduling with the work needs of your contact center.
inContact Desktop Recording empowers you to improve efficiency, customer service, and quality.
Enable efficient measurement of quality management processes with quantifiable data.