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With inContact’s Pre-built Reports, you can quickly run reports showing all key performance metrics in a format optimized for visual presentation, sharing and printing. Our Custom Reporting tool allows the business user to create customized reports in an intuitive, flexible point-and-click interface. And, you can unleash the full power of your contact center data to gain insight into your contact center operations like never before. For this, inContact Direct Data Access is the quick, flexible business intelligence solution that allows you to customize and tailor reports to exactly fit your needs.
Quickly match customers to agents who can best help them with our cloud ACD software.