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inContact Analytics

Overview

inContact Analytics gives you actionable insights from every customer interaction to guide high-impact initiatives for measurable improvement in customer experience and agent performance. Highly accurate results and visualizations provide an intuitive and quantifiable understanding of how every interaction influences the customer experience and your business results. You might suspect that your customers’ experiences vary greatly depending on the agent, time of day, and other factors, but it can difficult to track this information fully and consistently. With inContact Analytics, you can analyze every interaction to understand what transpired, identify outcomes, and evaluate your customers’ experiences.

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