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NICE inContact CXone Omnichannel Analytics Puts Data to Work

Overview

Gain Actionable Insights From Every Customer Interaction

Are you concerned that your customers’ experiences vary greatly depending on the agent, time of day, contact channel and other factors? It can be difficult to know for sure because tracking this information fully and consistently isn’t easy. But with CXone Omnichannel Analytics, you can analyze every interaction to understand what was communicated by agent and customer, identify outcomes and evaluate the overall experience.

Drive measureable improvement in omnichannel customer experience and agent performance with CXone Omnichannel Analytics.

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