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NICE inContact CXone ECHO Brings the Voice of the Customer to You

Overview

Provide Agents with Immediate and Meaningful Feedback

Customer feedback plays a critical role in optimizing and maintaining high quality customer interactions. Collecting that feedback in a timely and accurate manner can be tough. With CXone ECHO, you can easily capture and analyze customer input quickly to make necessary changes to processes or agent behaviors—improving customer experiences in short order.

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