Resource Finder

To use the Resource Finder, click the filters on the left to see which resources relate to your needs.

2-1-1 Centers Manage Crises with inContact

When a crisis hits 2-1-1 Call Centers need to provide guidance to people in need. inContact allows 2-1-1 centers to handle the increase call volume needed during tough times.
03:01

2-1-1 Impact

When a flood hit, this emergency response organization quickly scaled operations while reducing queue times.

A.O. Smith

inContact streamlines processes for A.O. Smith.
01:28

ACD Solution

Optimize interactions by delivering your callers to the right agent or method of service quickly and effectively.
04:00

Activision

To handle high holiday call volumes, this video game vendor chose inContact’s scalable cloud platform.

Activision

Activision delivers outstanding customer service with inContact.
01:28

AGCO

inContact provides AGCO with many options.
01:07

Analytics-Driven Quality (ADQ)

Analytics-Driven Quality (ADQ) powered by Verint® is a cloud speech analytics engine that enhances quality management with actionable data from audio recordings.

AnswerX

AnswerX provides customized solutions for everyday business.
01:12

Atlantic Automotive

This multi-franchise automotive group increased production by 350% while reducing the price per call.