Resource Finder

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2-1-1 Centers Manage Crises with inContact

When a crisis hits 2-1-1 Call Centers need to provide guidance to people in need. inContact allows 2-1-1 centers to handle the increase call volume needed during tough times.

2-1-1 Impact

When a flood hit, this emergency response organization quickly scaled operations while reducing queue times.

5 Tips for Applying QM and Speech Analytics

This Tips & Takeaway guide provides five valuable recommendations for using quality monitoring and speech analytics to improve agent performance and elevate the customer experience

A.O. Smith

inContact streamlines processes for A.O. Smith.

ACD Solution

Optimize interactions by delivering your callers to the right agent or method of service quickly and effectively.


To handle high holiday call volumes, this video game vendor chose inContact’s scalable cloud platform.


Activision delivers outstanding customer service with inContact.


inContact provides AGCO with many options.

Analytics-Driven Quality (ADQ)

Analytics-Driven Quality (ADQ) powered by Verint® is a cloud speech analytics engine that enhances quality management with actionable data from audio recordings.


AnswerX provides customized solutions for everyday business.

Atlantic Automotive

This multi-franchise automotive group increased production by 350% while reducing the price per call.