Travel and Hospitality Leader Selects inContact to Unify Customer Service Operations Across Multiple US Contact Centers

New customer joins growing base of hospitality providers who recognize the cloud’s ideal fit for their unique service challenges

SALT LAKE CITY – March 19, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces that a leading travel and hospitality provider has selected their cloud platform to unify customer service operations across more than five contact centers. With more than 350 agents providing booking services and other key vacation information, inContact will help the company have a more comprehensive and strategic view of their operations.

inContact’s latest hospitality customer leaves behind a patchwork of legacy systems that kept their operations siloed and lacking key intelligence to enhance the overall service experience. They will implement the inContact multi-channel cloud platform, which provides an array of interaction methods including voice, email, SMS and chat. In addition, the company will deploy inContact’s patented Personal Connection™ outbound solution, enabling agents to more effectively connect with existing travel customers and enhance new sales conversion rates.

“The travel sector is extremely competitive and providers need to leverage service to distinguish their brands and cut through the noise,“ noted Paul Jarman, CEO at inContact. “Many travel and hospitality providers are moving to the cloud to unify their operations, address their scalability requirements during high travel seasons and offer more communication choices with their discerning and valued customers.”

 

Additional Information

About inContact

inContact is the cloud contact center software leader, helping organizations around the globe create customer and contact center employee experiences that are more personalized, more empowering and more engaging today, tomorrow and in the future. inContact continuously innovates in the cloud and is the only provider to offer core contact center infrastructure, workforce optimization plus an enterprise-class telecommunications network for the most complete customer journey management. Winner of the 2014 CRM Magazine Rising Star Award, inContact has deployed over 2,000 cloud contact center instances. To learn more, visit www.incontact.com.

 

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