inContact and Black Box Partner to Improve Enterprise Customer Service Operations by Migrating to the Cloud
Partnership Delivers Cloud Contact Center Solution for Flexibility, Scalability and Improved Competitive Advantage
SALT LAKE CITY – February 12, 2015 – inContact, the leading provider of cloud contact center software and Black Box Network Services (NASDAQ: BBOX), a leading technology solutions provider, today announced a joint agreement to meet growing demand among enterprises looking for a smooth migration path to the cloud to accelerate innovation and to improve customer satisfaction.
“One of inContact’s differentiating strengths is the ability to attract and leverage successful partnerships with key resellers, from professional service firms to Tier One carriers and to the leading CRM vendors,” commented Sheila McGee-Smith, McGee-Smith Analytics. “Black Box, working with inContact, will add a powerful cloud contact center solution to its portfolio, enabling them to address the growing demand in their customer base for a controlled migration to not just the cloud but an agile, integrated contact center and Workforce Optimization suite.”
Enterprises are seeking to transform the customer experience, and are looking to the cloud to gain the advantages of speed, flexibility and scalability while still being cost-effective and secure. Organizations with sophisticated requirements need both best practices consulting and expert integration services as they migrate to the cloud with disparate systems, locations, business units and customer segments.
“The inContact and Black Box relationship provides companies with technologically superior cloud solutions as well as industry leading service and support capabilities,” said Paul Jarman, CEO of inContact. “inContact’s advanced and open cloud contact center platform unifies multiple contact center locations and systems in order to streamline operations and improve the customer experience that companies want to deliver.”
“Black Box is excited to be partnering with inContact to deliver these innovative solutions to our clients. As enterprises examine their migration paths to the cloud, inContact and Black Box can offer unique options for clients to migrate at their own time, pace, and budget. Black Box’s broad expertise and capability to maintain a client’s existing environment, while helping them migrate to inContact’s advanced cloud solutions, delivers unparalleled flexibility for our customers,” commented Michael Laughlin, vice president of strategic relationships for Black Box.
The complete end-to-end solution, deployed and managed by Black Box, includes the inContact cloud contact center platform, inContact cloud Workforce Optimization and network connectivity. inContact is the leading provider of cloud contact center software and contact center agent optimization tools with over ten years’ experience offering cloud services that support agents around the world with security, reliability and scalability in a multi-tenant environment.
inContact is the cloud contact center software leader, helping organizations around the globe create customer and contact center employee experiences that are more personalized, more empowering and more engaging today, tomorrow and in the future. inContact continuously innovates in the cloud and is the only provider to offer core contact center infrastructure, workforce optimization plus an enterprise-class telecommunications network for the most complete customer journey management. Winner of the 2014 CRM Magazine Rising Star Award, inContact has deployed over 1,800 cloud contact center instances. To learn more, visit www.incontact.com.
About Black Box
Black Box is a leading technology solutions provider dedicated to helping customers build, manage, optimize, and secure their IT infrastructure. Black Box delivers high-value products and services through its global presence and over 4,000 team members. To learn more, visit the Black Box Web site at www.blackbox.com.