Inbenta Will Provide Hybrid Chat and Chatbot Technology via CXexchange to NICE inContact Users
Salt Lake City – August 11, 2017 – NICE inContact (Nasdaq:NICE) today announced that Inbenta has joined the DEVone ecosystem program and has products available on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on CXexchange are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform.
NICE inContact CXone empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations. To meet the needs of organizations of all sizes, CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence—all on an Open Cloud Foundation.
Inbenta provides Hybrid Chat and Chatbot technology that extends CXone’s chat capabilities with a scalable solution for enterprise-level contact centers. NICE inContact customers will benefit from Inbenta’s live chat capabilities by:
- Automating repetitive tickets, questions and transactions to allow support teams to prioritize incoming cases
- Offering a 24/7/365 service channel to increase self-service rates and greatly reduce support costs
- Providing a seamless hand-off from bot-to-agent to minimize customer frustration
“Inbenta is excited to partner with NICE inContact and be a part of CXexchange,” said CEO Jordi Torras. “Our technology helps contact centers significantly reduce support costs. The integration with CXone provides a more seamless omnichannel experience to both agents and end consumers.”
DEVone offers partners broad tools and resources to enable them to create new applications on CXone including over 250 available APIs, extensive documentation and support, and access to an online developer community. Companies interested in how Inbenta products work with CXone can visit CXexchange to view the application, see a demo and read reviews. CXexchange is a centralized, state-of-the-art marketplace for developers to market and sell their CXone-based applications.
Paul Jarman, CEO, inContact:
“Each customer that works with NICE inContact has specific needs and business goals in relation to their contact center operations,” said Paul Jarman, CEO of inContact. “CXone is an open technology platform supporting the most extensive ecosystem of any cloud provider. Inbenta provides an integrated and value added capability to CXone that helps our joint customers deliver exceptional customer experiences.”
About NICE inContact
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
NICE inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes NICE inContact CXone cloud, an expert service model and the broadest partner ecosystem. www.incontact.com
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