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incontact mojo awards 2015

Congratulations to the 2015 inContact Mojo Award Winners!

Monday, October 12th, 2015

We had a legendary time at ICUC 2015! One of the best parts of the conference every year is recognizing a few of our outstanding customers during the inContact Mojo Awards. Below is a list of all of the 2015 winners and an explanation of why they deserved their award. Please give a digital round of applause to all of the winners!

Technovation – Ashland, Inc.

In more than 100 countries, the people of Ashland, Inc. provide specialty chemicals, technologies, and insights to help customers create new and improved products. They believe chemistry is about innovative, differentiated science, and the way people come together to solve problems.


Customer Service Week Isn’t Enough

Monday, October 5th, 2015

Showing appreciation for your customer service associates during one short period of the year – and nothing more – won’t move the needle on morale, performance or loyalty.

In 1992, the U.S. Congress proclaimed Customer Service Week to be a nationally recognized event to be celebrated during the first full week in October. However, appreciation is more than a token week. What is your company doing to ensure that this isn’t the only time of year that appreciation is expressed?

Customer Service Week is a BIG Deal

If you are, or have ever been, in a service-oriented group you know that the day-to-day responsibilities of your position can be challenging.


Social Media In The Contact Center: Should You Be Concerned?

Monday, September 28th, 2015

Over a decade ago, when the first companies were trailblazing the marketing path into social networks, no one thought we would eventually be talking about using something like Twitter as a mainstream communication channel with our customers. No one predicted that 85% of an enterprise’s customer service interactions would happen through social channels by 2020, as Gartner predicts. Or, that within the next two years, large brands like SAP expect social traffic volume to overtake phone volume in all their contact centers, globally. Yet, many companies are still trying to make sense of it all, while attempting to keep pace with rapidly rising consumer expectations.

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