Recent Posts

Now Accepting Nominations for inContact Mojo Awards 2015

Wednesday, May 27th, 2015

ICUC 2015 is fast approaching, and that means we are now accepting nominations for our inContact Mojo Awards! Categories for this year’s awards include:

  • Technovation
    Awarded to a company who has positively impacted its business through creative use of the inContact platform.
  • Customer First
    Awarded to the company who capitalizes on inContact’s ability to give them the freedom to focus on their customer instead of their technology.
  • Voice of the Customer
    Awarded to the company that demonstrates a keen ability to capture customer feedback and implement programs that utilize data to enhance customer experience.
  • Rookie of the Year
    Awarded to a fast starting company that has achieved positive, measurable results with inContact solutions in a short time frame.

The Secret Path of Agents

Tuesday, May 26th, 2015

Those of us who manage contact centers tend to think of the customer experience as something like a short auto trip: You drive from point A to point B, usually taking the shortest path that gets you there quickest.

But just like an actual road trip, all sorts of issues occur along the way. You might get a flat tire or run out of gas. An accident or road construction might cause delays or even detours. And efforts to compensate for lost time could earn you a speeding ticket and an onerous lecture from a highway patrolman.

ICUC Sponsors

Build Your Business at ICUC 2015

Wednesday, May 20th, 2015

Our annual user conference, ICUC 2015, takes place September 29 – October 1, 2015 at the Salt Palace Convention Center in Salt Lake City, Utah and is expected to be our biggest and most valuable conference to date. There are so many reasons to be excited about this year’s conference including the array of sponsorship opportunities for our esteemed partners.

With our focus on cloud platform solutions, ICUC 2015 will bring together hundreds of contact center professionals, decision makers, industry analysts and thought leaders from all over the country. We value the special role our sponsors play at ICUC.

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