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contact center security

Three Pillars of Cloud Security

Monday, January 26th, 2015

inContact is a member or the Cloud Security Alliance (CSA) because we recognize the importance and value of what CSA is doing in developing and promoting best practices in cloud security. One example of a great tool for both Cloud Providers and Users is the Cloud Controls Matrix or CCM. The CCM provides a list of some 134 recommended controls, cross referenced to other standards such as PCI, HIPAA, ISO, NIST and others that a Cloud User should assess against Cloud Providers. I want to discuss the important role of three special areas: Governance, Standards and Transparency.

ICUC15 Announcement

Where in the world will #ICUC15 be?

Wednesday, January 21st, 2015

It’s been only four short months since the greatest week of the year, ICUC 2014! We are still reminiscing on all of the wonderful memories made with each one of our customers, partners and colleagues. Would you like to look back at last year’s conference? Click here to see our ICUC 2014 highlight video.

Now that it’s finally 2015, we are so excited to announce this year’s user conference location and dates.

Drumroll please….

The 2015 inContact User Conference will take place at the Salt Palace Convention Center in Salt Lake City, Utah! We are thrilled to host our customers and partners in our headquarters’ home city.

top 10

Top 10 Blog Posts of 2014

Tuesday, January 20th, 2015

Below is a list of the most popular posts on our blog in 2014. Thanks to all of our subscribers, to those who shared the posts they found useful and, most importantly; thanks to the authors and contributors who helped make 2014 the most successful year ever for the inContact blog.

If you have not already done so, we encourage you to stay up to date with the latest insights, information, and fun that we share on our blog by subscribing to automatic email updates. Visit the blog home page and enter your email address in the “Subscribe Now” field on the right side of the page.


Thanks, Mike. Email me directly - - and we can discuss
2015-01-27 09:21:04

This is a GREAT list! How does one become a guest blogger?
2015-01-26 16:57:04
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