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Chip Bell

Chip Bell Kicks-Off ICUC 2015 with Innovative Service

Thursday, August 27th, 2015

At the 2015 inContact User Conference (ICUC), our keynote session on Wednesday, September 30th, will feature noted author, consultant and keynote speaker Chip Bell, who will present on Innovative Service.

Chip has helped many Fortune 100 companies with customer strategies that focus on the needs of today’s customers, who are notoriously picky, fickle and vocal! He’s a world-renowned authority on customer loyalty and service innovation, providing clients like Ritz-Carlton Hotels, Cadillac, and Harley-Davidson practical ideas and strategies to build lasting customer relationships. He is the author of several best-selling books including his recently released: Sprinkles: Creating Awesome Experiences Through Innovative Service.

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old jeans

Speech Analytics: Those Old Jeans in the Back of the Closet

Tuesday, August 18th, 2015

It’s funny how popular things fall out of fashion just to trend again at some later point. For example, skinny or “ripped” jeans were very fashionable in the 80’s. Popular TV shows, big hair bands, Madonna and other artists, all created a phenomenon with those types of jeans. Moving into the 90’s and early 2000’s, the trend had shifted from the skinny jeans to baggier and then normal fitting fashion. Currently, we are in a time where “ripped” and “skinny” jeans are back in fashion and many people are headed to their attics and the deep recesses of closets to try to squeeze into those jeans once again!

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crm evolution 2015

inContact at CRM Evolution 2015

Thursday, August 13th, 2015

For the first time, inContact is sponsoring CRM Evolution 2015! We will have a full booth at the event where we will be giving away a new Apple Watch, as well as doing demos of the inContact platform and the inContact Agent for Salesforce.

Dates: August 17-19, 2015

Location: New York Marriott Marquis, New York City

Booth #: 408

In addition, make sure to stop by our session on Tuesday where we will be talking about the future of customer experience in the contact center:

Speaker: Madelyn Gengelbach, inContact VP of Strategic Marketing

Date: Tuesday, August 18, 2015

Time: 2:45-3:05pm

Title: Customer Expectations in the Multi-Channel World

Description: It can be a struggle to keep up with rapidly evolving customer expectations, especially in the contact center.

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