A few short decades ago handling the daily communications and operations of the workplace was completely different.READ MORE >>
Think about all of the zombie movies, both past and present. Are there any similarities between the zombies in those settings and your call center? Think about it. The zombies huddle together, walk aimlessly without a goal, and are literally emotionless until provoked. Then, disaster strikes. Again, does this sound familiar? Most call center agents sit within their team, without a goal, and emotionless until provoked or prodded. They are disengaged, disempowered, and unmotivated. This is detrimental to building a successful campaign, maintaining happy customers, and transforming your business.READ MORE >>
At the inContact User Conference (ICUC) taking place this October in Orlando, we invite all of our valued customers and partners to join us for a week full of hands-on training, education, networking and fun!
With less than four months until one of our biggest events of the year, we are excited to announce more details on our Wednesday night event. The Customer Appreciation Night on Wednesday, October 12th includes an enchanting adventure at The Wizarding World of Harry Potter™ – Hogsmeade™.
Get ready for one of the most incredible parties inContact has ever thrown—dinner in the Universal CityWalk™ entertainment complex followed by dessert, rides and entertainment at The Wizarding World of Harry Potter™ – Hogsmeade™.READ MORE >>
Uncovering the best way to deliver outstanding customer experiences is something that every contact center strives to do. But finding a solution that will support your unique position, and determining the best approach to delivery, can be a daunting task.
Last October, inContact was named the 2015 Customer Value Leadership Award by Frost & Sullivan. inContact was recognized for this award for “offering superior products and services that deliver a clear, demonstrable ROI.” Our customer, Hoveround Corporation, a leading provider of power chairs, electric scooters and other mobility solutions, chose inContact for its inbound contact center solution in 2009.READ MORE >>