Angi Boosts Efficiency with Playvox
Angi boosts efficiency and saves over $1M per year with automated forecasting, scheduling, and real-time visibility.
Powered by AI, Playvox by NiCE seamlessly integrates with CRMs to enhance omnichannel performance, QA, and training. Streamline WFM with multi-touch processes and real-time staffing adjustments, for improved planning and scheduling.
Streamline tasks using AI-driven WFM scheduling with real-time adjustments, multi-step processes and multi-skill capabilities.
Boost efficiency with a complete QM solution that includes automated calibration, gamification, performance metrics, and coaching tools.
Uncover valuable insights from your digital transactions with Playvox by NiCE Quality Management.
Rob Lajeunesse
Angi
Director of CX Strategy and Operations
Forecast and plan for complex, multi-touch digital interactions with AI-driven insights.
Prevent over- or under-scheduling by managing overlapping digital workloads across chat, email, and social media.
Get real-time insights, for faster decision-making and improved customer responsiveness.
Leverage integrated historical data and automated forecasting to gain insights into digital staffing requirements.
Improve workforce management with AI scheduling and insights.
Promote engagement and growth with multimedia training solutions designed to suit all learning styles.
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