Your browser is out-of-date!

Update your browser to view this website correctly. Update my browser now

×

 
workforce optimization

CXone Voice as a Service

productBanner

Quality optimized voice and data services

CXone Voice as a Service is a network connectivity suite delivering flexible and reliable telephony services built specifically for the contact center. NICE inContact delivers a full range of telephony options, with guaranteed voice quality, backed by the industry’s only voice service level agreement (SLA) based on the Mean Opinion Score (MOS).

Get Quote

Guaranteed voice quality

Every day, for every call, NICE inContact is measuring voice quality.

Trust

Trust an SLA that meets
a mean opinion score
(MOS) of 3.9+ and
99.9% availability

Monitor

Monitor voice quality
based on industry-
leading indicators and
methodologies


Protect

Protect your revenue by
minimizing abandoned
calls and increasing
connect rates

Create

Create a better
customer experience
with exceptional call
quality at first
contact

Contact Us

Turnkey telephony

Customized connectivity to meet your needs.

Solve

Solve all of your
network connectivity
needs, with a
complete suite of
voice products

Design

Design a
connectivity plan
to support your
specific needs


Combine

Combine the strength
of connectivity
and the contact center
with one trusted
source

Benefit

Benefit from the
experience of a
dedicated telecom
expert every
step of the way

Contact Us

No more lost calls

Guaranteed 99.99% uptime for every customer.

Ensure

Ensure the health of
your solution with
24/7/365 active/active
configuration and
geo redundancy

Rely

Rely on proactive
diagnostic
tools
and contact
center expertise


Navigate

Navigate simple, accessible
user guides and
resources for all
telecom services

Troubleshoot

Troubleshoot answers
to your
questions
in minutes instead
of hours or days

Contact Us

Connectivity designed for you

With the right functionality for your contact center.

Connect

Connect with direct
inward dial, local
numbers, and dedicated
connections

Mobilize

Mobilize your team
to work from anywhere
with Web RTC
softphone and IP voice


Simplify

Simplify your infrastructure
with PSTN, ISDN
or MPLS configurations

Unify

Unify your global
workforce with toll-free
numbers and
follow-the-sun routing

Contact Us
workforce optimization

Our patented technology provides

tick

Network security and monitoring

tick

Industry leading Mean Opinion Score

tick

Data Services and more

workforce optimization
 

“It's all about speed of connection and the quality of the interpreter. With NICE inContact Voice as a Service, our connect times have improved by 30%"

Rachael Taylor
LanguageLine Solutions

View Case Study

Ready to transform the way you achieve
your customer experience goals?

Call us at 1-866-965-7227 to talk
to a specialist

Call

Live chat with
a specialist

Chat

Learn more about
our solutions

Request a Quote