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Unlock the potential of your team
inContact Workforce Optimization unlocks the potential of your team by inspiring employees' self-improvement, amplifying quality management efforts to enhance the customer experience, and reducing labor waste. Our patented technology provides the industry's most accurate forecasts, helps foster employee ownership and accountability, and is fully integrated with inContact Customer Interaction Cloud.
Improve customer experience
Understand the true experience your
customers receive and automate
measurable quality improvement plans.
Transform your contact
Increase agent engagement and retention
Happy agents create happy customers.
Empowering and helping your agents perform
better will improve the customer experience
and increase agent job satisfaction.
Achieve service levels
at lower cost
Quickly pinpoint efficiency opportunities
and easily implement repeatable
Reduce headcount requirements
Gain full understanding
Lower repeat call
Our patented technology
Helps you foster a greater sense of employee ownership and accountability
Fully Integrated with
“inContact WFO has saved us time and money while simultaneously helping us improving our call quality."