Improve Your Important Business Processes
We know a lot about technology, yes, but we’re also pretty well-versed in your contact center’s key business processes. If your IVR has a high abandonment rate, or you need actionable information from customer surveys, we have seasoned experts with deep industry experience in those areas.
Optimize Your IVR for Effective Self-Service
Your IVR is your contact center’s “Top Agent.” If it’s not working well, customer satisfaction suffers. We’ll identify gaps in your current IVR flow and recommend actionable steps for improving it. An optimized IVR determines the success or failure of any self-service application and can be the difference in achieving 20% versus 90% containment.
Build a Successful Customer Feedback Program
Successful feedback programs require in-depth planning, implementation and proactive follow-up to improve satisfaction, enhance brand loyalty and improve your revenue stream. We’ll help your organization address responses with an approach that results in happy customers and increased revenue.
Learn how our business consulting team can assist you
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What Our Customers Say
“The inContact staff have enabled us to prepare for future growth and help us understand how our current capacity can be built upon down the road.”
With the cloud, a vehicle service business increased uptime and scalability while reducing expenses.