inContact Receives Unified Communications® Magazine’s 2008 Product of the Year Award

SALT LAKE CITY— March 31, 2009 — inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced that Technology Marketing Corporation’s (TMC®) Unified Communications magazine (www.uc-mag.com) has named inContact as a recipient of its 2008 Product of the Year Award.

inContact provides a robust and scalable on-demand platform that currently supports over 60,000 agents, has handled over ten billion calls, and has been deployed in approximately 600 contact centers of all sizes, including 15 fortune 500 companies.

As the industry’s largest on-demand contact center solution, inContact is:

• an all-in-one solution with advanced contact routing, hiring, eLearning, workforce management and customer satisfaction survey tools
• quick and simple to deploy via a Software-as-a-Service (SaaS) model
• beneficial for multi-site or at-home deployments, routing multi-channel contacts to the right agents regardless of their location
• backed by a powerful voice and data network backbone with enterprise security and redundancy
• a valued asset for companies to measure, control and improve each step of the customer experience

“inContact is proud to be distinguished as a top provider of unified communication technologies,” said Steven ZoBell, executive vice president and chief technology officer. “inContact’s integrated platform offers a full-featured solution that cannot be rivaled by other on-demand providers. It is an honor for inContact to be recognized.” 

“inContact has proven they are committed to quality and excellence while addressing real needs in the marketplace. Unified Communications is pleased to grant a 2008 Product of the Year Award to inContact,” said Rich Tehrani, TMC President and Editor-in-Chief of Unified Communications magazine. We’re proud to honor their hard work and accomplishments and look forward to more innovative solutions from inContact in the future.”

For more information about TMC, please visit www.tmcnet.com, and for more information about Unified Communications magazine, please visit www.uc-mag.com.  

About inContact

inContact®, Inc. (NASDAQ: SAAS) provides the market leading on-demand customer contact center platform, inContact, to approximately 600 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. Companies with contact centers of all sizes have turned to inContact to address their contact handling needs as well as to manage and improve their agent workforces. The inContact platform has grown from a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. Because the inContact platform is delivered via a Software-as-a-Service (SaaS) model, customers can realize significant cost savings and flexibility compared to premises-based alternatives. To learn more about inContact, visit www.inContact.com.

About Unified Communications magazine

Launched in July 2007, Unified Communications magazine is devoted to educating enterprise decision makers on why and how they need to deploy unified communications (UC) solutions.  Every issue of Unified Communications magazine features a comprehensive news section; case studies of successful deployments and lessons learned; interviews with leading hardware and software companies; and an 'industry' section, featuring analysis of important mergers and acquisition, partnerships and a Wall Street perspective on the unified communications market.  Unified Communications has a readership of 100,000.  For more information, please visit www.uc-mag.com. 

About TMC

Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online.  TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN Magazine.  TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two to three million unique visitors each month worldwide, according to Webtrends.  Ranked 2,724 by Quantcast, TMCnet is in the top .03% most visited Web sites in the US. In addition, TMC produces ITEXPO, 4GWE Conference, Digium|Asterisk World and Communications Developer Conference. TMC also recently launched new industry-specific Web sites: IT.TMCnet.com, Cable.TMCnet.com, Robotics.TMCnet.com, Satellite.TMCnet.com,Green.TMCnet.com. 

For more information about TMC, visit www.tmcnet.com.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete Safe Harbor statement, please click here.)
 

# # #

inContact® is the registered trademark of inContact, Inc.