inContact Receives 2009 CRM Excellence Award from Customer Interaction Solutions Magazine

SALT LAKE CITY — April 20, 2009 — inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced that Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions® magazine (www.uc-mag.com) has named inContact as a recipient of its 2009 CRM (Customer Relationship Management) Excellence Award.  

inContact has integrated its call routing Automated Call Distributor (ACD), Interactive Voice Response (IVR) and outbound systems  with over a hundred CRM solutions, including Salesforce.com, Microsoft Dynamics CRM, and Right Now Technologies.  

CRM integration with the inContact platform improves both the agent and customer experience by automatically providing information to the agent about the caller. For example, if a customer calls into the system from a number in the CRM, all of the information about the customer automatically pops up for the agent. 

inContact offers all of the benefits of a Software-as-a-Service (SaaS) system, and easily overlays an organizations’ existing telephony system (switch), enabling a number of functional benefits to the customer relationship management process. 

“Our CRM integrations streamline the call flow process with intelligent screen pops, integrated call controls and click-to-dial capability, which vastly improves the customer experience and reduces call handle times,” said Paul Jarman, inContact CEO. “We are continuing to advance our CRM integration and will launch a new architecture in May to apply across all browser-based integrations.”

“inContact has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by facilitating the flow of information needed for companies to retain their most precious asset: their customers,” said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.

Based on hard data, the CRM Excellence Award relies on facts and numbers demonstrating the improvements that the winner’s product has made in a client’s business. The Tenth Annual CRM Excellence Award winners have been chosen on the basis of their product’s ability to help expand the customer relationship to cover the entire enterprise and the entire lifetime of the customer. 

Customer Interaction Solutions has been the premier publication in the CRM, contact center and teleservices industries since 1982.The 2009 CRM Excellence Award winners can be found in the May and June 2009 issues of Customer Interaction Solutions magazine.

About inContact
inContact, Inc. (NASDAQ: SAAS) provides the market leading on-demand customer contact center platform, inContact, to approximately 600 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. Companies with contact centers of all sizes have turned to inContact to address their contact handling needs as well as to manage and improve their agent workforces. The inContact platform has grown from a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. Because the inContact platform is delivered via a Software-as-a-Service (SaaS) model, customers can realize significant cost savings and flexibility compared to premises-based alternatives. To learn more about inContact, visit www.inContact.com.

About Customer Interaction Solutions 
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.   

About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online.  TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. According to Quantcast*, TMCnet reaches nearly one million U.S. unique visitors each month. TMCnet serves as many as three million unique visitors globally each month according to Webtrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference. (*Quantcast is an independent Web site that monitors U.S. Web traffic) 

For more information about TMC, visit www.tmcnet.com. 

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete Safe Harbor statement, please click here.)

inContact® is the registered trademark of inContact, Inc. Other names used herein are trademarks of their respective owners.