The 2009 Global Top Performers Awards recognized the very best in the call center software industry from around the world. inContact advanced into consideration for the global award after winning a gold medal in the Best Technology Innovation competition in the ContactCenterWorld.com North/South American 2009 Top Performers Awards.

“This series of awards reflects the quality of our call center software platform, as well as the industry embrace of the on-demand model of call center delivery,” said Paul Jarman, CEO of inContact. “We have worked diligently to create a best-in-class solution set to give our customers a competitive advantage, and the effort is clearly paying off with industry recognition as well as strong growth in our customer base.”

inContact has received a number of distinguished awards in 2009 for its innovative solutions. Some of the most recent include:

• 2009 Best Technology Innovation, ContactCenterWorld.com, North South American Top Performer Awards
• 2008 Communications Solutions Product of the Year Award from Technology Marketing Corporation
• 2009 CRM Excellence Award from Customer Interaction Solutions Magazine

More information on inContact is available at:  

• inContact Platform: Call center software package
• inContact Network Connectivity: Call Center Network
• Three-Minute Overview: inContact Call Center Software Tour

About inContact

inContact, Inc. (NASDAQ: SAAS) provides the market leading on-demand customer call center software platform, inContact, to approximately 650 call centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class call center software platform. Companies with call centers of all sizes have turned to inContact to address their contact handling needs as well as to manage and improve their agent workforces. The inContact platform has grown from a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI) and Interactive Voice Response (IVR) with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. Because the inContact platform is delivered via a Software-as-a-Service (SaaS) model, customers can realize significant cost savings and flexibility compared to premises-based alternatives. To learn more about inContact, visit www.inContact.com.

About ContactCenterWorld.com:

ContactCenterWorld.com (www.ContactCenterWorld.com), the conference, research and on-line magazine for the contact center industry is a resource for contact center professionals around the world. Through a unique blend of high value editorials and carefully placed advertising, clients around the world benefit from substantial exposure and quality leads. We currently have over 116,000 corporate members of which 40% are at a senior executive level within Contact Centers globally. The quality content on the site is what draws 7,500 unique users every day.

 Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete Safe Harbor statement, please click here.)

# # #

inContact® is the registered trademark of inContact, Inc.