inContact Announces Strategic Partnership with Astadia

 SALT LAKE CITY – October 29, 2009 —inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand call center solutions and agent optimization tools, announced a strategic partnership with Astadia, a global leader in technology‐enabled business consulting and a leading salesforce.com partner. The companies will jointly market and deliver a complete solution for contact centers, including inContact’s full suite of products and Astadia’s consulting services. The solutions improve productivity in customer care without the capital expense and maintenance burdens of on-premise hardware and software.

Astadia’s fast growing Customer Service and Support practice is powered by dozens of business and technology experts, each with decades of experience in contact center operations and technology implementations. In addition to technology implementation, Astadia’s cloud-savvy methodology ensures the strategic business and process improvement objectives of the client’s many internal stakeholders are served by each technology deployment.

“When evaluating partners we look for four things: technology leadership, strong customer base, partnership mentality, and strong relationships with cloud computing industry leaders like salesforce.com.  inContact excelled in all four,” said Ron Goldman, Director, Service Cloud, Astadia. “inContact is a clear leader in cloud-based contact center technology, with hundreds of customers, a knowledgeable and focused team, and a strong relationship with salesforce.com. Together, inContact, Astadia, and salesforce.com provide an unbeatable solution for customer service and contact center leaders.”

“We are honored by Astadia’s selection of inContact as a strategic partner,” said Frank Maylett, inContact VP of Sales, Marketing and Global Alliances. “Together, we will bring to market the call routing and agent optimization benefits of inContact and the operational improvement expertise of Astadia for customer service and support organizations.”

About Astadia

Astadia is a global leader in technology-enabled business consulting, focused on Cloud Computing and SaaS technologies. They are the top salesforce.com partner by projects delivered, certified consultants, and customer satisfaction. 

Astadia’s proven methodologies analyze business challenges and document clear, effective solutions that lead to improved customer relations and tangible business results. The company’s four practice areas are: Sales acceleration, Marketing acceleration, Customer Service and Support, and Cloud transformation/Application Rationalization for IT.

Astadia’s certified technology experts have delivered solutions in more than 30 countries, and operate offices in the U.S., Europe and Asia.  Their technology partners include Salesforce.com, Google, Eloqua, and many more.  Founded in 2002 and backed by Kodiak Venture Partners and North Atlantic Capital, Astadia offers a comprehensive resource for the latest in Cloud technology at www.astadia.com.

About inContact

inContact, Inc.® (NASDAQ: SAAS) provides the market’s leading on-demand customer contact center platform, inContact, to approximately 600 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. Companies with contact centers of all sizes have turned to inContact to address their contact handling needs as well as to manage and improve their agent workforces. The inContact platform has grown from a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. Because the inContact platform is delivered via a Software-as-a-Service (SaaS) model, customers can realize significant cost savings and flexibility compared to premises-based alternatives. To learn more about inContact, visit www.inContact.com.  

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete Safe Harbor statement, please click here.)

###

inContact® is the registered trademark of inContact, Inc.  All other marks are the property of their respective owners.