inContact Adds Senior VP of Sales and VP of Client Services

SALT LAKE CITY – May 4, 2009 – inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced the addition of Marc Cullers as Senior Vice President of Sales and Durinda Biesman as Vice President of Client Services. 

“We are fortunate to recruit two extremely experienced individuals with very strong backgrounds in sales and customer service, respectively, from large technology companies,” said Paul Jarman, inContact CEO. “I look forward to working with Marc and Durinda and know they will play integral roles as we continue to grow our business."

Cullers will report to Frank Maylett, inContact Executive Vice President of Sales, Marketing and Global Alliances. Cullers will focus on the quota bearing sales processes, allowing Maylett to concentrate on the strategic direction of the global sales, marketing and partner efforts.

Cullers brings over 20 years of experience to inContact from both hosted software and telecommunications sales at start-up and multi-national companies. Most recently, he was Senior Sales Director at Oracle Corporation where he was responsible for developing overall sales strategy and execution of Enterprise and Hosted Contact Center Solutions. Prior to Oracle, Cullers co-founded a successful telecommunications company – Ineto Services, which was successfully sold to Siebel Systems. Cullers’ background in contact centers and on-demand software also includes sales management positions at Intel, Texas Instruments, and Dialogic Corporation – an early pioneer in the call processing and VoIP marketplace. At Dialogic, he helped drive sales growth of over 50% annually, while also establishing a successful channel partner program to compliment the direct sales model. 

“The Software-as-a-Service model is transforming the contact center marketplace. inContact is clearly the leader in this space and is poised to take advantage of huge market opportunities,” said Cullers. “I am excited to be joining the team.  With its industry leading technologies and maturing partner relationships I look forward to helping grow the brand and accelerating the already impressive sales to new levels.” 

Biesman has extensive experience in customer support and has worked for the past 10 years in senior-level global customer support and operations management roles primarily for technology companies. Prior to inContact, Biesman was Director of the Global Storage Technical Solutions Center at Sun Microsystems. There she directed the global storage operations team that supported the remote technical customer service delivery organization. She developed customer experience metrics, assumed responsibility for customer escalations, partner relationship management, process improvement and service delivery cost reductions. 

“Customers deserve a great experience with a product and the company providing it” said Biesman.” I look forward to helping inContact provide both and will be working closely with our sales and support teams to take our customer service to the next level.” 

inContact Resources:

• inContact Platform:  http://www.incontact.com/products-solutions/incontact-platform
• Blogs, Community: http://community.incontact.com/
• Three-Minute Overview: http://hooktours.com/8082158/

About inContact
inContact, Inc.® (NASDAQ: SAAS) provides the market leading on-demand customer contact center platform, inContact, to approximately 600 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. Companies with contact centers of all sizes have turned to inContact to address their contact handling needs as well as to manage and improve their agent workforces. The inContact platform has grown from a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. Because the inContact platform is delivered via a Software-as-a-Service (SaaS) model, customers can realize significant cost savings and flexibility compared to premises-based alternatives. To learn more about inContact, visit www.inContact.com.
 

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inContact® is the registered trademark of inContact, Inc.