Press Releases

SALT LAKE CITY (January 24, 2011) – 2-1-1 San Diego is an easy-to-remember, 3-digit dialing code for San Diego County residents searching for critical community, health and disaster services. Using the inContact cloud-based call routing solution for its contact center, the organization connects people to over 6,000 community programs, ranging from food and healthcare assistance to financial and employment resources to care for an ailing parent or child. 2-1-1 San Diego has successfully used the inContact (NASDAQ: SAAS) solution for the past two years, and due to the success of the platform, has renewed for another three years, after a year of vendor research and considerations.

SALT LAKE CITY — January 17, 2012 — A recent report from industry analyst firm DMG Consulting LLC shows that the pace of adoption of hosted contact center solutions continued to accelerate in 2011 and named inContact, Inc. the market share leader, based on agent seats, in this rapidly growing space. inContact (NASDAQ: SAAS) is the world’s leading provider of cloud contact center software.

SALT LAKE CITY--Jan. 11, 2012-- inContact, Inc. (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, today reported preliminary financial results for the fourth quarter ended December 31, 2011.

SALT LAKE CITY--Jan. 10, 2012-- Leadership at Advantix Solutions Group, a global leader in fixed and mobile telecom lifecycle management services, have signed an agreement to purchase services from inContact (NASDAQ: SAAS), the leading provider of cloud-based call center software and call center agent optimization tools. Advantix has selected the inContact contact routing platform to support its strategic customer service efforts.

SALT LAKE CITY--Dec.

SALT LAKE CITY (December 7, 2011) – inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced the availability of the company’s multi-million dollar build-out of its full European cloud network. The European cloud network features redundant data centers in Munich and Frankfurt, Germany, a replica of the best-in-class network in the United States.

SALT LAKE CITY--Nov. 30, 2011-- inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced that ECSI, the leading provider and partner for the education industry, selected the inContact call routing solution to power its customer service and client support contact centers.

NEW YORK – To help multinational businesses and government agencies communicate more effectively with their customers and  provide better service,  Verizon has teamed with inContact, the leading provider of cloud contact center solutions, to offer an advanced suite of cloud-based Virtual Contact Center services.

SALT LAKE CITY (November 3, 2011) – inContact, Inc. (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, today reported financial results for the third quarter ended September 30, 2011.

SALT LAKE CITY (Nov 02, 2011) --inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced that a Global 500 company selected the inContact call routing solution to create a brand-conscious, unified service process for its agents across three global contact centers.

SALT LAKE CITY (October 27, 2011) -- inContact, Inc. (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, today announced the filing of registration statements for approximately 7.2 million shares of common stock held by Enterprise Network Holdings, Inc. ("ENH") and a $40 million shelf offering. ENH is an affiliate of Siemens Enterprise Communications.

SALT LAKE CITY (October 26, 2011) – inContact (NASDAQ: SAAS), the leading provider of cloud-based call center software and call center workforce optimization tools, today announced the extension of its partnership with Verint® Systems Inc. (NASDAQ: VRNT), a leading global provider of enterprise workforce optimization and security intelligence solutions, whose offerings are used by more than 10,000 organizations, including over 85 percent of the Fortune 100. Through the companies’ extended relationship, inContact will deliver Verint’s award-winning workforce optimization (WFO) suite as a cloud-based solution, enabling contact centers of all sizes to deploy these powerful solutions in a pay-as-you-go software model.

SALT LAKE CITY, Oct 24, 2011 -- inContact (NASDAQ:SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced that a premier retailer of clothing and home décor products has selected inContact to power its service and support center in order to free management to focus

SALT LAKE CITY (Oct 13, 2011) -- inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, will hold a conference call on Thursday, November 3, 2011, at 4:30 p.m. Eastern Time to discuss results for third quarter 2011. Financial results will be issued in a press release after the close of the market the same day.

SALT LAKE CITY (Oct 12, 2011) -- inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, announced today that a medical staffing and management company selected the inContact contact routing, eLearning, Hiring and Quality Management solutions to power its more than 100-seat contact center.

SALT LAKE CITY (Sep 29, 2011) -- inContact (NASDAQ: SAAS), the leading provider of cloud-based call center software and call center agent optimization tools, announced today that a leading weight loss company has selected the inContact cloud call routing solution to power the support functions in its nearly 150 seat call center.

 SALT LAKE CITY (Sep 19, 2011) -- The sixth annual inContact User Conference (ICUC) concluded after four days of learning, networking and training designed to improve the overall contact center experience. The event, which was attended by more than 300 customers, industry experts and partners, explored the powerful opportunities that cloud computing creates for contact centers, and inContact's (NASDAQ: SAAS) ongoing leadership position in the market.

SALT LAKE CITY (Sep 13, 2011) -- inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, announced today that it has expanded its customer base in the Philippines with the addition of two leading Philippines-based business process outsourcers (BPO). Together, the customers will scale to more than 600 agents using the inContact cloud platform.

SALT LAKE CITY (Sept. 1, 2011) -- inContact (NASDAQ:SAAS), the leading provider of on-demand call center software and call center agent optimization tools, today announced that a multi-billion dollar retailer has selected the inContact cloud call routing solution to power its 100-agent inbound call center functions, including customer service, sales, and employee relations.

SALT LAKE CITY (Aug. 24, 2011) -- inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, today announced that it is continuing to expand its sales channels with its selection by Intelisys as the company's preferred contact center software solution.

SALT LAKE CITY (Aug. 18, 2011) --inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced that an impressive group of industry leading contact center executives will drive the agenda at the sixth annual inContact User Conference (ICUC) to be held in Salt Lake City September 12-15. Themed "The Power to Put Your Customers First," ICUC brings together industry thought leaders for four days of sharing best practices and strategizing on the future of the contact center customer experience.

SALT LAKE CITY (Aug 11, 2011) -- inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, today announced the continued growth of its business process outsourcer (BPO) client base with the addition of a growing BPO that caters specifically to food service companies. The new client will initially use 100 seats of inContact cloud call routing and workforce management (WFM) software, but anticipates significant growth that could rapidly increase usage.

SALT LAKE CITY (Aug 10, 2011) -- inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced today that TMC named the inContact Plug-in Agent as a 2011 TMC Labs Innovation Award winner presented by its publication, INTERNET TELEPHONY.

SALT LAKE CITY – August 4, 2011 – inContact, Inc. (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, today reported financial results for the second quarter ended June 30, 2011.

SALT LAKE CITY (August 4, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, today announced that Sunny Gosain is joining the company as EVP& Chief Product Officer. In this new role, Gosain will manage and direct the company’s Research and Development and Product Management departments.

SALT LAKE CITY (Aug 03, 2011) -- inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, today announced that one of the nation's leading hospitality companies has selected the inContact cloud contact routing Workforce Management (WFM) solutions.

SALT LAKE CITY (July 27, 2011)  -- inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, will hold a conference call on Thursday, August 4, 2011, at 4:30 p.m.Eastern Time to discuss results for second quarter 2011. Financial results will be issued in a press release after the close of the market the same day.

inContact CEO Paul Jarman and CFO Greg Ayers will host the presentation, followed by a question and answer period.

SALT LAKE CITY (July 26, 2011) -- inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced today that TMC, a global, integrated media company, has named the inContact cloud contact center platform as a recipient of a 2010 Communications Solutions Product of the Year Award.

SALT LAKE CITY (July 21, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, today announced that a Fortune 500 communications company selected inContact to unify the sales and service process for customers that interact with more than 200 agents at 14 locations in Europe.

SALT LAKE CITY, Jul 20, 2011 – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced today that the inContact cloud platform was named the gold medal winner in the "Best Technology Innovation (Vendor Solution)" category at

SALT LAKE CITY (July 14, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, today announced that a large global business process outsourcer (BPO) has selected inContact to power a growing blended campaign for a large telecommunications provider. The customer is starting with 50 seats and expects it to grow to more than 150 by the end of the year.

SALT LAKE CITY, Jun 28, 2011 -- inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, today announced that a global consultancy has selected the inContact call routing, survey and quality management solutions to create a high-quality, unified service process for its more than 100

SALT LAKE CITY (June 15, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, today announced that it has entered into a worldwide distribution agreement with global unified communications leader, Siemens Enterprise Communications. In addition, an affiliate of Siemens Enterprise Communications has made a strategic investment in the company.

SALT LAKE CITY, Jun 07, 2011 -- inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced that the quick deployment capabilities of its cloud-based call center offerings provided a solution for a new customer, a financial services company, that had an urgent need to get up and running on a new solution.

SALT LAKE CITY (May 27, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced today that the Company will be participating in the eighth annual Craig-Hallum Institutional Investor Conference on June 1, 2011. The conference is being held at the Radisson Plaza Hotel in Minneapolis.

SALT LAKE CITY (May 24, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced its sixth annual inContact User Conference (ICUC) to be held in Salt Lake City September 12-15. Themed “The Power to Put Your Customers First,” ICUC is four days of intensive best practices sharing and forward-thinking discussions of how best to bring the customer into the forefront of the contact center experience.

SALT LAKE CITY (May 17, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, announced that a major U.S.-based specialty retailer has selected the inContact cloud-based call routing solution to power its two domestic contact centers with nearly 200 agents.  

SALT LAKE CITY (May 12, 2011) -- inContact (NASDAQ: SAAS), the leading provider of on-

SALT LAKE CITY (May 10, 2011)  -- inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, announced today the availability of inContact Reports 2.0, a powerful, integrated reporting and analytics platform.

SALT LAKE CITY – May 5, 2011 – inContact, Inc. (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, today reported financial results for the first quarter ended March 31, 2011.

SALT LAKE CITY, May 05, 2011 -- inContact (NASDAQ: SAAS), the leading provider of

SALT LAKE CITY, May 04, 2011 -- inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced today that a Fortune 500 global wireless company selected inContact to support the launch of a new consumer products division.

SALT LAKE CITY, May 03, 2011 -- Contact centers can lower the cost of their contact handling and workforce optimization infrastructure by up to 43% over a five-year period by utilizing cloud-based offerings rather than installing equipment in their own facilities, according to a new Frost & Sullivan report titled Premise Vs. Hosted Contact Center: Total Cost of Ownership Analysis. The study was sponsored by inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools.

SALT LAKE CITY, Apr 28, 2011 - inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, will hold a conference call on Thursday, May 5, 2011, at 4:30 p.m.Eastern Time to discuss results for first quarter 2011. Financial results will be issued in a press release after the close of the market the same day.

inContact CEO Paul Jarman and CFO Greg Ayers will host the presentation, followed by a question and answer period.

SALT LAKE CITY (Apr 26, 2011) --inContact (NASDAQ: SAAS), the leading provider of on-demand call cente

SALT LAKE CITY (Apr 19, 2011)--Dialing 2-1-1 is a simple way for Americans in most cities to connect with health and human services providers in their communities, from government to nonprofit organizations.

SALT LAKE CITY (Apr 14, 2011) --inContact (NASDAQ:SAAS), the leading provider of on-de

SALT LAKE CITY (April 8, 2011) - inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced today that an expanding U.S. based outsourcer has selected the inContact solution to better serve its growing energy industry clientele.

SALT LAKE CITY (March 16, 2011) - inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, is pleased to announce its membership in the

SALT LAKE CITY, Mar 10, 2011 -- inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, today reported financial results for fourth quarter and year ended December 31, 2010.

SALT LAKE CITY (March 8, 2011) - inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, today announced "The Problem Solved Tour 2011" road show.

SALT LAKE CITY (March 3, 2011) - inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced today that two Fortune Global 500 companies have selected the company's cloud-based call routing solutions to power their call centers.  

SALT LAKE CITY (March 1, 2011) - inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, today announced that a leading manufacturer of wellness products has selected the inContact platform to reduce costs and support its planned expansion beyond North America.

SALT LAKE CITY (February 23, 2011) - inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, announced today that company CEO Paul Jarman will be presenting at the ROTH 23rd Annual OC Growth Stock Conference on March 14 at 8:30 am Paci

SALT LAKE CITY (February 17, 2011) - inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, announced today that illy caffè, a leading global coffee company, has selected the inContact contact center platform to enhance the service experience for it

SALT LAKE CITY (February 15, 2011) - inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, will hold a conference call on Thursday, March 10, 2011, at 4:30 p.m. Eastern Time to discuss results for the fourth quarter and year end 2010.

SALT LAKE CITY (February 9, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, today announced that a leading marketing and customer acquisition firm selected the inContact cloud-based interactive voice response (IVR) solution to enhance self service in its contact center.

SALT LAKE CITY (February 2, 2011) – inContact (NASDAQ: SAAS), a provider of on-demand call center software and call center agent optimization tools, announced a new customer win that expands its growing foothold in the healthcare market segment. A regional healthcare delivery network, consisting of hospitals and health centers, selected the inContact call routing and workforce optimization (WFO) solutions to power its patient scheduling, billing and nurse consultation departments.

SALT LAKE CITY (January 31, 2011) – inContact (NASDAQ: SAAS), a provider of on-demand contact center software and contact center agent optimization tools, announced today that the inContact cloud-based contact center platform has received the 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.

SALT LAKE CITY (January 27, 2011) – inContact (NASDAQ: SAAS), a provider of on-demand contact center software and contact center agent optimization tools, announced today that a leading direct response marketing company has selected the inContact platform to enhance profitability and improve the overall customer experience in its contact center.

SALT LAKE CITY (January 18, 2011) – inContact (NASDAQ: SAAS), a provider of on-demand call center software and call center agent optimization tools, announced today the expansion of its footprint in the self-storage market segment with the addition of two new self-storage customers.

SALT LAKE CITY (January 6, 2011) – inContact (NASDAQ: SAAS), the market leader in hosted call center software and call center agent optimization tools, today announced Johnston Press, one of the top three largest local newspaper publishers in the UK, as a new customer in Europe.

SALT LAKE CITY (January 5, 2011) — inContact (NASDAQ: SAAS), a provider of hosted call center software and call center agent optimization tools, announced today that company CEO Paul Jarman will be presenting at the 13th Annual Needham Growth Stock

SALT LAKE CITY (Nov. 30, 2010) – inContact (NASDAQ: SAAS), a provider of on-demand call center software and call center agent optimization tools, today announced it will be a gold sponsor of salesforce.com’s Dreamforce 2010 conference (www.dreamforce.com). The conference will be held Dec. 6‐9, 2010 at the Moscone Center in San Francisco.

SALT LAKE CITY (November 23, 2010) – inContact (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, announced the expansion of its footprint in the  healthcare market segment with three new customer wins.

SALT LAKE CITY – November 4, 2010 – inContact, Inc. (NASDAQ: SAAS), the market leader in cloud-based call center software and agent optimization tools, today reported financial results for the third quarter ended September 30, 2010.

SALT LAKE CITY (November 2, 2010) – inContact (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, today announced the expansion of its operations into Europe. inContact recently opened a London office that supports Western, Central and Eastern European operations, signed a new customer that will ramp to more than 1,300 agents, and deployed new, patent-pending remote voice gateway technology to support high-quality calls within Europe for new and existing customers.

Nashville, Tenn. — October 27, 2010—Sitel, a leading global business process outsourcing (BPO) provider, today released the early results of its implementation of inContact Inc’s (NASDAQ: SAAS) eLearning and eCoaching Solutions with the company’s home-based agents.  In the first six months of launching inContact’s customized training and communications solutions, Sitel’s HomeShore agents increased their training efficiency, reduced training costs and enhanced their collaboration with call center supervisors.

SALT LAKE CITY (October 26, 2010) – inContact (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, today announced that a state health department has selected the inContact call routing and interactive voice response solutions to create a state-wide customer service network.

SALT LAKE CITY – October 21, 2010 – inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand call center software and agent optimization tools, will hold a conference call on Thursday, November 4, 2010, at 4:30 p.m. Eastern Time to discuss results for the third quarter 2010. Financial results will be issued in a press release after the close of the market the same day.

SALT LAKE CITY (October 14, 2010) – inContact (NASDAQ: SAAS), the market leader in hosted contact center software and contact center agent optimization tools, announced today that a leading provider of advanced positioning technology solutions, such as GPS, optical and laser technologies, selected the inContact call routing solution to power their service and support call centers across 16 global offices. The company will initially move approximately 175 agents onto the inContact platform and over time plans to scale to more than 250 agents.

SALT LAKE CITY (October 11, 2010) – inContact (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, announced today that a leading Fortune 500 business process and information technology services provider expanded its use of the company’s portfolio by adding inContact’s call routing products to its agents’ existing tool sets. The company has successfully used the inContact Hiring solution for more than two years.

MANILA, Philippines (September 30, 2010) – inContact (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, announced today the expansion of its operations into the Philippines. inContact cloud-based solutions are perfectly suited to help meet the service and profitability goals of business process outsourcers (BPOs) worldwide, and particularly those in the Philippines, that need to rapidly scale as the market grows. inContact opened a new Manila office to support existing customers in the country, as well as the five new customers the company won since expanding operations in the country.

SALT LAKE CITY – September 23, 2010 – The fifth annual inContact User Conference (ICUC) concluded today after four days of learning, networking and training designed to improve the overall call center experience. The event, which had a 23% increase in attendance over last year, explored the ongoing innovations in cloud computing and the way that inContact (NASDAQ: SAAS) is leading the cloud-based call center market.

SALT LAKE CITY – September 20, 2010 —inContact (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, today announced  major enhancements to the award-winning inContact platform. The inContact cloud-based platform has been expanded to include a new predictive dialer, quality monitoring and screen recording solutions. These new solutions, tightly integrated with the inContact Automatic Call Distributor (ACD), Interactive Voice Response (IVR) and other workforce optimization applications, will enable call centers to further optimize the service experience and offer a differentiated experience for every customer.

SALT LAKE CITY – September 16, 2010 – inContact (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, announced today that EPIC Connections, an experienced industry leader in business process outsourcing (BPO) consulting, has partnered with inContact to be the preferred hosted call center technology provider for its clients and outsourcers. The strategic relationship will enable both companies to expand their reach in the global call center outsourcing industry and provide a full suite of solutions for their clients.

SALT LAKE CITY – September 15, 2010 —inContact (NASDAQ: SAAS), the market leader in hosted call center software and call center agent optimization tools, announced today that Calif.-based Alameda Alliance for Health (Alliance) has implemented the company’s hosted call routing, interactive voice response (IVR) and outbound dialing solutions. The inContact technology is expected to help the Alliance meet their aggressive customer service goals for their more than 110,000 members and 1,700 health care providers.

SALT LAKE CITY —September 13, 2010 — inContact (NASDAQ: SAAS) the market leader in hosted call center software and call center agent optimization tools, announced today that Technology Marketing Corporation (TMC), a global, integrated media company, has named the inContact platform as a 2010 TMC Labs Innovation Award winner presented by Customer Interaction Solutions magazine.

SALT LAKE CITY — August 18, 2010 — inContact (NASDAQ: SAAS), the market leader in hosted contact center software and contact center agent optimization tools, announced today that Technology Marketing Corporation (TMC) has named the inContact platform as a recipient of a 2010 IP Contact Center Technology Pioneer Award in  its magazine, Customer Interaction Solutions.  Customer Interaction Solutions has been the leading publication in CRM contact center and teleservices industries since 1982.

SALT LAKE CITY — August 18, 2010 — inContact (NASDAQ: SAAS), the market leader in hosted contact center software and contact center agent optimization tools, announced today that Technology Marketing Corporation (TMC) has named the inContact platform as a recipient of a 2010 IP Contact Center Technology Pioneer Award in its magazine, Customer Interaction Solutions.  Customer Interaction Solutions has been the leading publication in CRM contact center and teleservices industries since 1982.

SALT LAKE CITY – August 5, 2010 – inContact, Inc. (NASDAQ: SAAS), the market leader in cloud-based contact center software and agent optimization tools, today reported financial results for the second quarter ended June 30, 2010.

SALT LAKE CITY –  August 02, 2010 — inContact® (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, announced today that it is partnering with Verint® Systems Inc. (NASDAQ: VRNT), a leading provider of actionable intelligence solutions and services for enterprise workforce optimization and security intelligence. inContact will convert  Verint’s workforce management (WFM) solution to their platform and deliver it via the cloud to contact centers of all sizes.

SALT LAKE CITY – July 26, 2010 – inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand call center software and agent optimization tools, will hold a conference call on Thursday, August 5, 2010, at 4:30 p.m. Eastern Time to discuss results for the second quarter 2010. Financial results will be issued in a press release after the close of the market the same day.

SALT LAKE CITY – July 21, 2010 – inContact, Inc.® (NASDAQ: SAAS), the market leader in on-demand contact center software and agent optimization tools, announces its fifth annual inContact User Conference (ICUC) to be held in Salt Lake City September 20-23.

SALT LAKE CITY – July 19, 2010 — When people nearly anywhere in the United States need quick information and referrals to health and human service organizations, they can dial a simple-to-remember number: 2-1-1. inContact (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, now provides the call routing solutions to 23 of the nation’s 2-1-1 centers with the recent addition of nine additional 2-1-1 organizations.

SALT LAKE CITY — July 15, 2010 — inContact, the market leader in on-demand call center software and call center agent optimization tools, announced today that Technology Marketing Corporation (TMC) has named the inContact platform as a recipient of a 2009 Communications Solutions Product of the Year Award.

SALT LAKE CITY – July 7, 2010 – inContact, Inc.® (NASDAQ: SAAS), the market leader in on-demand contact center software and agent optimization tools, and Listen Up Espanol (LUE), the leading U.S.-based Spanish language call center focused on the U.S. Hispanic Market, today announced their joint marketing and technology partnership.

SALT LAKE CITY – June 28, 2010 – inContact, Inc., (NASDAQ: SAAS) has announced the successful deployment of its cloud-based call center platform at photo-to-canvas conversion service Canvas on Demand. Use of the inContact platform to replace Canvas on Demand’s in-house system saved thousands of dollars in capital expenses and ongoing maintenance over a conventional premise-based installation, while also enabling improved call handling, real-time agent monitoring and easy port expansion/contraction to accommodate seasonal call volume fluctuations.

inContact, Inc. (NASDAQ: SAAS, www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, was named as a market leader and recommended as a shortlist candidate in the recent report, “Decision Matrix: Selecting a Hosted Contact Center Service in the US” by independent market analyst, Ovum, a Datamonitor company.

The demands of the modern contact center are numerous and dynamic.  Bassam Salem, SVP of Professional Services at inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand call center software and agent optimization tools, will present “A Juggling Act: Best Practices for Handling the Growing Demands on Your Contact Center” at the Annual Call Center Exhibition (ACCE) Conference and Expo in New Orleans on June 16.

SALT LAKE CITY — June 1, 2010 — inContact, Inc. (NASDAQ: SAAS), the market leader in cloud-based call center software and call center agent optimization tools, announced that CEO Paul Jarman has been invited to present at the RBC Capital Markets 2010 Technology, Media & Communications Conference on June 10 at 9:30 a.m. Eastern time. The conference is being held at the Hilton New York.

SALT LAKE CITY – May 10, 2010 — inContact, Inc. (NASDAQ: SAAS), the market leader in cloud-based call center software and call center agent optimization tools, announced that company CEO Paul Jarman will be presenting at The Benchmark Company’s First Annual Investor Conference on May 13. The conference is being held at The Pfister Hotel in Milwaukee, Wisconsin.

SALT LAKE CITY – May 6, 2010 – inContact, Inc. (NASDAQ: SAAS),  the market leader in cloud-based call center software and agent optimization tools, today reported financial results for the first quarter ended March 31, 2010.

SALT LAKE CITY – April 27, 2010 — inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, announced the addition of industry veteran Mariann McDonagh as Chief Marketing Officer.

SALT LAKE CITY – April 26, 2010 — inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, will hold a conference call on Thursday, May 6, 2010, at 4:30 p.m. Eastern Time to discuss results for the first quarter 2010. Financial results will be issued in a press release after the close of the market the same day.

SALT LAKE CITY – April 21, 2010 — inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, announced today that the inContact platform has received a 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.

SALT LAKE CITY – April 19, 2010 — inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, announced a key new customer win and recent expansions within two existing customers. Combined, theses three customers will expand the inContact solutions to nearly 600 additional agents.

SALT LAKE CITY – March 24, 2009 — inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, announced the addition of Bassam Salem as Senior Vice President, Professional Services and Neeraj Sen as Vice President Research and Development.

SALT LAKE CITY – March 11, 2010 – inContact, Inc. (NASDAQ: SAAS),  the market leader in cloud-based call center software and agent optimization tools, today reported financial results for fourth quarter and year ended December 31, 2009.

SALT LAKE CITY – March 3, 2010 — inContact, Inc. (NASDAQ: SAAS), the market leader in cloud-based call center software and call center agent optimization tools, announced that company CEO Paul Jarman will be presenting at the ROTH 22nd Annual OC Growth Stock Conference on March 15 at 11:00 am Pacific Time. The conference is being held at the Ritz-Carlton Laguna Niguel, California.

SALT LAKE CITY – March 1, 2010 – inContact, Inc. (NASDAQ: SAAS), the market leader in cloud-based call center software and agent optimization tools, will hold a conference call on Thursday, March 11, 2010, at 4:30 p.m. Eastern Time to discuss results for the fourth quarter and year ended December 31, 2009. Financial results will be issued in a press release after the close of the market the same day.

SALT LAKE CITY – January 20, 2010 — inContact, Inc. (NASDAQ: SAAS, www.inContact.com), the market leader in on-demand call center software and call center agent optimization tools, announced that it has signed a contract with one of the world’s largest hotel groups for the inContact automated call distributor (ACD) to route calls into one of its customer service and sales divisions. 

inContact, Inc. (NASDAQ: SAAS, www.inContact.com), the market leader in on-demand call center software and call center agent optimization tools, announced that it concluded 2009 on a strong note with the signing of a number of key contracts during the month of December.

 SALT LAKE CITY – December 22, 2009 — inContact, Inc. (NASDAQ: SAAS, www.inContact.com), the market leader in on-demand call center software and call center agent optimization tools, announced today that it has signed a contract to implement its call routing software  in a major direct response marketing company.

SALT LAKE CITY – December 21, 2009 — inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand call center software and call center agent optimization tools, announced today that it has entered into a definitive agreement and has closed a private placement financing with an institutional investor.  Through a transaction executed today, inContact issued 3,428,571 shares of common stock at a price of $2.45 per share resulting in gross proceeds to the company of $8.4 million.

SALT LAKE CITY – December 15, 2009 — inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in  on-demand call center software and call center agent optimization tools, announced today that it successfully completed the implementation of inContact’s call routing platform at 211 San Diego, replacing  an in-house call center system. inContact’s on-demand call center platform, which will be used by all of the non-profit organization’s Information & Referral (I&R) Specialists, was selected by 211 San Diego to provide instant scalability in the event of a community health or human services emergency, ensuring that critical communications occur during critical times.

SALT LAKE CITY – December 8, 2009 – inContact, Inc. (NASDAQ: SAAS) was named the Best Technology Innovation in the world for its on-demand call center software and agent optimization tools at the 2009 Global Top Performers Awards presented at the recent ContactCenterWorld.com 2009 World Conference.

SALT LAKE CITY – December 7, 2009 – inContact, Inc. (NASDAQ: SAAS, www.inContact.com), the leading provider of on-demand call center software and agent optimization tools, announced the expansion of its healthcare customer base with the implementation of two new nursing and physician call center customers using the inContact automated call distributor (ACD). These companies employ registered nurses to provide primarily after-hours phone assistance and triage for medical facilities, as well as answering services for doctor’s offices.

SALT LAKE CITY – December 2, 2009 – inContact, Inc. (NASDAQ: SAAS, www.inContact.com), the leading provider of on-demand contact center software and agent optimization tools, today announced the appointment of Scott Welch as Chief Security Officer as well as the company’s certification as a Service Provider under the Payment Card Industry (PCI) Data Security Standard (DSS).

SAN FRANCISCO – Salesforce.com Dreamforce Conference  – November 19, 2009: inContact, Inc. (NASDAQ: SAAS) (www.inContact.com) today announced easy integration of its market-leading on-demand call center software with Salesforce CRM via a CTI (computer telephony integration) adapter. 

SALT LAKE CITY – November 5, 2009 —inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand contact center software and agent optimization tools, announced that it has been selected by the Agent Alliance as the group’s preferred contact center software solution to offer into the marketplace. The Agent Alliance is an established organization of premier marketing and sales companies within the telecommunications industry, currently including 16 master agencies aggregating more than 1,000 individual agents. 

SALT LAKE CITY – November 5, 2009 — inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand contact center software and agent optimization tools, announced that it has been selected for the premier partner program by salesforce.com. Completely integrated with the Service Cloud 2 and the Force.com platform, the combined inContact and Service Cloud 2 offering delivers the next generation of real time customer care solutions in the cloud for organizations of all sizes. 

Salt Lake City – November 5, 2009 – inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand contact center software and agent optimization tools, today reported financial results for the third quarter ended September 30, 2009.

 SALT LAKE CITY – October 29, 2009 —inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand call center solutions and agent optimization tools, announced a strategic partnership with Astadia, a global leader in technology‐enabled business consulting and a leading salesforce.com partner. The companies will jointly market and deliver a complete solution for contact centers, including inContact’s full suite of products and Astadia’s consulting services. The solutions improve productivity in customer care without the capital expense and maintenance burdens of on-premise hardware and software.

SALT LAKE CITY – October 27, 2009 – inContact, Inc. (NASDAQ: SAAS, www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, will hold a conference call onThursday, November 5, 2009, at 4:30 p.m. Eastern Time to discuss results for the third quarter 2009. Financial results will be issued in a press release after the close of the market the same day.

SALT LAKE CITY – October 6, 2009 — A recent report from DMG Consulting shows significant growth ahead for the hosted contact center software market, and illustrated that  inContact, Inc. (NASDAQ: SAAS) had the most contact center implementations in 2008. The “Hosted Contact Center Infrastructure Report” addresses the market, vendors and trends. Among the nine companies analyzed for number of implementations, inContact, a provider of on-demand contact center software and agent optimization tools, emerged the clear leader.  

SALT LAKE CITY – October 5, 2009 —inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced that a provider of performance solutions for the casualty claims industry will be using  inContact’s integrated product offering with Salesforce.com  for its multiple call centers. The company processes calls from thousands of repair facilities and over 200 insurance companies.

SALT LAKE CITY — October 1, 2009 — One of the primary keys to success in today’s environment is retaining the customers a company already has. Durinda Biesman, VP of Client Services at inContact, Inc. (NASDAQ:SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, will present “Powered by Passion: Elevating the Customer Experience” at the Annual Call Center Exhibition (ACCE) Conference and Expo in Las Vegas on Oct. 8. 

SALT LAKE CITY – (September 21, 2009) – inContact (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, concluded four days of keynote speeches, educational breakouts and training at ICUC 09, the fourth annual inContact User Conference (ICUC). The conference, held in Salt Lake City, UT September 14-17, had a 28% increase in attendance over ICUC 08. The attendees included customers from various industries, such as retail, financial services, media, automotive, high-tech and many others. Attendees were entertained and educated by several key sessions, including:

SALT LAKE CITY, UT and LOUISVILLE, KY – (September 10, 2009) – inContact (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced today that it has formed a strategic partnership with Smoothstone IP Communications (www.smoothstone.com), a nationwide provider of cloud-based unified IP communications services.  This partnership moves the companies closer to their shared vision of enterprise communication tools delivered as cloud-based, federated services.

SALT LAKE CITY – (September 9, 2009) – inContact (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced that it signed three additional contracts with direct response marketing companies over the past 90 days.  Nearly 300 additional agents will begin utilizing the inContact call routing system (ACD) across the three companies. 

SALT LAKE CITY – August 20, 2009 — inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced that Technology Marketing Corporation (TMC) has named the inContact platform as a recipient of a 2009 IP Contact Center Technology Pioneer Award from its magazine, Customer Interaction Solutions.  

Salt Lake City – August 6, 2009 – inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand contact center software and agent optimization tools, today reported financial results for the second quarter ended June 30, 2009.

SALT LAKE CITY — August 4, 2009 — inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand contact center software, has been invited to present at the 29th Annual Canaccord Adams Global Growth Conference. inContact CEO Paul Jarman is scheduled to present on Tuesday, August 11 at 10:30 am Eastern Time. The conference is being held at the InterContinental Hotel, Boston.

SALT LAKE CITY – July 28, 2009 – inContact, Inc. (NASDAQ: SAAS, www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, will hold a conference call on Thursday, August 6, 2009, at 4:30 p.m. Eastern Time to discuss results for the second quarter 2009. Financial results will be issued in a press release after the close of the market the same day.

SALT LAKE CITY – July 23, 2009 – inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced that it has signed an agreement with U-Store-It Trust (NYSE: YSI), a national self-storage company. inContact will provide its contact center platform and network connectivity products in U-Store-It’s national sales center.

SALT LAKE CITY – July 20, 2009 – inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced that it established a new revolving line of credit with Zions First National Bank on July 16, 2009, which replaces its previous credit line. Under the terms of the agreement, Zions First National Bank has agreed to loan up to $8.5 million at an interest rate of LIBOR plus 4.5 percent for a term of 2 years.  In addition, the Company has received a commitment of $1 million, subject to final documentation and other conditions, for capital equipment financing from Zions Credit Corporation.

SALT LAKE CITY – July 7, 2009 – inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced it has signed an agreement with outsourcer Vector BPO for its operations in Reno, Nev. and the Philippines.  Vector BPO is expected to ramp up to over 800 seats on inContact’s Automated Call Distributor (ACD) and Workforce Management solutions as its operations grow in the coming months.

SALT LAKE CITY – June 16, 2009 – inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced that it won the gold medal in the Best Technology Innovation competition in the ContactCenterWorld.com North/South American 2009 Top Performers Awards.

SALT LAKE CITY – June 15, 2009 – inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced that AAA Life Insurance Company has received excellent results using ECHO Survey (Every Customer Has Opinions), one of inContact’s agent optimization tools to measure customer satisfaction levels.

SALT LAKE CITY — June 5, 2009 — inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software, announced that company CEO Paul Jarman has been invited to present at the RBC Capital Markets' 2009 Technology, Media & Communications Conference on June 9 at 10:00 a.m Pacific time. The conference is being held at the Four Seasons Hotel in San Francisco.

SALT LAKE CITY – June 2, 2009 – inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced that it has signed an agreement with a leading marketing company for its inContact Automated Call Distributor (ACD). inContact was selected for both its premier ACD technology and unique network capability that can link multiple centers with varying connectivity options, as well as its ability to integrate with the customer’s existing Salesforce.com customer relationship management (CRM) product. 

SALT LAKE CITY — May 26, 2009 — inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced that Technology Marketing Corporation (TMC) has named inContact as a recipient of a 2008 Communications Solutions Product of the Year Award.

SALT LAKE CITY – May 7, 2009 – inContact, Inc. (NASDAQ: SAAS),  the market leader in on-demand contact center software and agent optimization tools, today reported financial results for the first quarter ended March 31, 2009.

SALT LAKE CITY – May 4, 2009 – inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced the addition of Marc Cullers as Senior Vice President of Sales and Durinda Biesman as Vice President of Client Services. 

SALT LAKE CITY — April 30, 2009 — inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced that it signed an agreement with a global outsourced contact center with well over 25,000 agents in over 25 countries including the U.S. In the coming months, inContact will initially provide its Coaching and eLearning tools for up to several thousand agents in a new competitive initiative supporting key clients.

SALT LAKE CITY – April 28, 2009 – inContact, Inc. (NASDAQ: SAAS, www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, will hold a conference call on Thursday, May 7, 2009, at 4:30 p.m. Eastern Time to discuss results for the first quarter 2009. Financial results will be issued in a press release after the close of the market the same day.

SALT LAKE CITY — April 20, 2009 — inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced that Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions® magazine (www.uc-mag.com) has named inContact as a recipient of its 2009 CRM (Customer Relationship Management) Excellence Award.  

SALT LAKE CITY – April 13, 2009 – inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, has signed a renewable agreement for its call routing and workforce management software with a Fortune 500 North American distribution company for its nationwide network of customer service centers.

SALT LAKE CITY – April 9, 2009 – inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced that it has signed a two-year agreement for the inContact Automated Call Distributor (ACD), eLearning and Workforce Management solutions with Call Center International (CCI), an international contact center in Batroun, Lebanon, with senior management offices in Beirut and world headquarters offices in Irvine, CA, U.S.A.  

SALT LAKE CITY— March 31, 2009 — inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced that Technology Marketing Corporation’s (TMC®) Unified Communications magazine (www.uc-mag.com) has named inContact as a recipient of its 2008 Product of the Year Award.

SALT LAKE CITY – March 17, 2009 – inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced the election of Gregory Ayers as Executive Vice President and Chief Financial Officer.

SALT LAKE CITY — March 12, 2009 — inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, today announced that inContact’s CEO, Paul Jarman, will ring the opening bell at NASDAQ on March 23 at 9:30 AM EDT. The event will be streamed live on the NASDAQ website.

Salt Lake City – March 12, 2009 – inContact, Inc. (NASDAQ: SAAS),  the leader in all-in-one hosted contact center solutions, today reported financial results for fourth quarter and year ended December 31, 2008.

SALT LAKE CITY – March 5, 2009 – inContact, Inc.® (NASDAQ: SAAS), the market leader in on-demand contact center software and agent optimization tools, will hold a conference call on Thursday, March 12, 2009, at 4:30 p.m. Eastern Time to discuss results for the fourth quarter and year ended December 31, 2008. Financial results will be issued in a press release after the close of the market the same day.

Salt Lake City — February 12, 2009 — inContact®, Inc. (NASDAQ: SAAS), the market leader in on-demand contact center software, announced today that Redwood City, CA-based SupportSoft®, Inc. (NASDAQ: SPRT), a provider of software and services that make technology work, has successfully implemented inContact for more than 200 at-home solutions center agents.