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Paul Jarman is the CEO and strategic visionary of inContact. One of the pioneers of the cloud movement, Paul was instrumental in guiding the company from its roots in telecommunications to its strategic offering of cloud-based contact center solutions. By recognizing that the cloud is one of the most significant technology trends that the software market has ever experienced, he paved the way for a new cycle of corporate growth. inContact is now recognized as the leader of cloud-based contact center solutions, commanding a growing share in the estimated $8 billion contact center market.
Paul has been a part of every major enhancement the company has made since 1997, as one of the longest tenured employees of the company. As part of the company’s strategic shift to a contact center software provider, Paul spearheaded four software acquisitions and two telephony acquisitions. He led inContact’s successful addition to the NADSAQ and under his leadership, the company has experienced strong compound annual growth rate in software revenues over the past three years. In support of the revenue growth, Paul has been instrumental in securing significant channel partnerships and growing the sales team to meet market demand.
Paul has a contagious energy and is always pushing the limits to grow the company and drive market leadership. He follows the mantra of Abraham Lincoln, “Things may come to those who wait, but only the things left by those who hustle.”
Under his leadership, inContact expanded its geographic borders to Asia-Pacific and Europe, entering each market successfully with significant sales closures. He has also championed significant product enhancements, by pragmatically funding R&D efforts and supporting strategic technology partnerships to support growth, as well as present and future customer needs.
Named 2010 CEO of the Year by Utah Business Magazine, Paul has built a service driven business focused around both customers and employees, resulting in a strong corporate culture with high retention rates of both groups.
Prior to joining inContact, Paul was an executive with HealthRider, Inc. Paul holds a Bachelor of Science degree in Accounting from the University of Utah.
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