Durinda Biesman

Durinda Biesman serves as the Senior Vice President of Global Service Delivery. Durinda brings to the role a passion to make every customer interaction the best experience possible. She manages all aspects of the client relationship and oversees service strategy. Durinda has extensive experience in customer support and has worked more than ten years in senior-level global customer support and operations management roles primarily for technology companies.

Prior to inContact, Durinda was Director of the Global Storage Technical Solutions Center at Sun Microsystems. There she directed the global storage operations team that supported the remote technical customer service delivery organization. She developed customer experience metrics, assumed responsibility for customer escalations, partner relationship management, process improvement and service delivery cost reductions. Before Sun Microsystems, Durinda was Director of Global Services and Technical Excellence Center at StorageTek. Durinda managed the Remote Technical Services organization for the Americas region, which included 190 employees.