The Universal Queue - adapt and provide outstanding multi-channel customer satisfaction through empowered agents.
Frost & Sullivan presents the 2012 North American Company of the Year Award in Cloud Contact Center Solutions to inContact.
Control and monitor an automated flow of multichannel communications and work items.
Schumacher Group takes their contact center to next level with inContact's continuous innovation and blended suite of products.
CLEARLINK leverages Workforce Management to enhance and improve agent retention.
Simplify and automate your contact center agent staffing and management.
Customers share what they love about ICUC.
inContact helps FamilySearch seamlessly manage their volunteers.
Event 360 uses WFM to train employees without negatively impacting operations.
Cloud contact center solutions provide substantial cost savings, streamlined IT and scalability with no up-front investment.