Universal Queue for Contact Centers
Submitted by icadmin on
The Universal Queue - adapt and provide outstanding multi-channel customer satisfaction through empowered agents.
2:20
WFM Manager
Frost & Sullivan 2012 Company of the Year
Submitted by icadmin on
Frost & Sullivan presents the 2012 North American Company of the Year Award in Cloud Contact Center Solutions to inContact.
Universal Queue
Submitted by darren.ottley@i... on
Control and monitor an automated flow of multichannel communications and work items.
Leverage Continuous Innovation
Submitted by ryan.hamlin@inc... on
Schumacher Group takes their contact center to next level with inContact's continuous innovation and blended suite of products.
01:15
Supporting Agent Retention with WFM
Submitted by ryan.hamlin@inc... on
CLEARLINK leverages Workforce Management to enhance and improve agent retention.
25:02
Workforce Management Solution
Submitted by ryan.hamlin@inc... on
Simplify and automate your contact center agent staffing and management.
03:21
ICUC Video Testimonial
Submitted by ryan.hamlin@inc... on
Customers share what they love about ICUC.
02:12
FamilySearch
Submitted by ryan.hamlin@inc... on
inContact helps FamilySearch seamlessly manage their volunteers.
01:25
Event 360 Inc.
Submitted by ryan.hamlin@inc... on
Event 360 uses WFM to train employees without negatively impacting operations.
02:04
Benefits of the Cloud for Your Contact Center
Submitted by icadmin on
Cloud contact center solutions provide substantial cost savings, streamlined IT and scalability with no up-front investment.
02:31
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