Universal Queue for Contact Centers
Submitted by icadmin on
The Universal Queue - adapt and provide outstanding multi-channel customer satisfaction through empowered agents.
2:20
Contact Center Manager
Your Customer Has Choices, Do They Choose You?
Submitted by icadmin on
Customer Experience is the frontier that provides the best chance for sustainable competitive differentiation.
58:44
Unifying the 21st Century Contact Center
Submitted by icadmin on
Learn how advanced cloud contact center platforms enable combining standalone systems and provide a single view of each customer.
Frost & Sullivan 2012 Company of the Year
Submitted by icadmin on
Frost & Sullivan presents the 2012 North American Company of the Year Award in Cloud Contact Center Solutions to inContact.
Customer Management Executive Priorities
Submitted by icadmin on
This research identifies and offers insight on key trends related to customer management/contact center industry 2013-14 goals.
Universal Queue
Submitted by darren.ottley@i... on
Control and monitor an automated flow of multichannel communications and work items.
inContact Professional Services FAQ's
Submitted by kim.everhart@in... on
Get answers to commonly asked questions about working with our Professional Services Team.
Optimize Your IVR for Self-Service
Submitted by kim.everhart@in... on
Identify potential gaps in your IVR and implement industry best practices to optimize it.
Build a Successful Customer Feedback Program
Submitted by kim.everhart@in... on
Optimize or implement your Voice of the Customer program to enhance satisfaction, increase revenue and improve your brand.
Our Stress-free Implementation Process
Submitted by kim.everhart@in... on
An airtight process for getting your contact center up and running with inContact quickly.
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