Contact Center Manager
The Universal Queue - adapt and provide outstanding multi-channel customer satisfaction through empowered agents.
Customer Experience is the frontier that provides the best chance for sustainable competitive differentiation.
Learn how advanced cloud contact center platforms enable combining standalone systems and provide a single view of each customer.
Frost & Sullivan presents the 2012 North American Company of the Year Award in Cloud Contact Center Solutions to inContact.
This research identifies and offers insight on key trends related to customer management/contact center industry 2013-14 goals.
Control and monitor an automated flow of multichannel communications and work items.
Get answers to commonly asked questions about working with our Professional Services Team.
Identify potential gaps in your IVR and implement industry best practices to optimize it.
Optimize or implement your Voice of the Customer program to enhance satisfaction, increase revenue and improve your brand.
An airtight process for getting your contact center up and running with inContact quickly.