Reporting & Analytics
Analytics designed for the needs of collections agencies.
Real-time Performance Monitoring & Intervention.
Automated performance feedback for the contact center.
Improve contact center performance through conversational analytics.
iBenchmark makes benchmarking your contact center easy and automatic.
Frontline Call Center provides customer support outsourcing solutions.
Pre-sales, customer service, or post sales support interactions.
Business intelligence platform for call detail reporting & analysis.
Cloud-based BI solution that allows you to make better decisions.
Real-Time Performance Dashboards & Agent Visibility.