Webinars

Upcoming Webinars


Six Ways Outsourcers Can Drive More Sales AND Improve Margins
September 14, 2010

"A hundred years ago, companies stopped generating their own power with steam engines and dynamos and plugged into the newly built electric grid...Today, a similar revolution is under way."  

-Nicholas Carr, Author of "The Big Switch: Rewiring the World"

In days past, premise-based contact center systems were the safest way to go. Today, the next evolution in the contact center is cloud computing and how it has overtaken premise-based as the safest way to go. In fact, Gartner states that by 2012, 65% of the support conversations will happen in the cloud.
 
Why the shift? What has caused this revolution? While there are a number of reasons, cloud-based contact center software can provide outsourcers with four key benefits:
  • Reduce cost through sharing resources
  • Better met SLAs through scalability, reliability and versatility
  • Attract new customers because of lower costs and inherent limitations of legacy premise based solutions
  • Create a measurable business value for you and your customers
Come join inContact as they share six (6) ways they have helped their customers. Hear how outsourcer Jill Blankenship from Frontline Call Center, was able to create 400% growth in two years, double agent utilization and capture more agent revenue through the thought leadership and rock solid solutions that inContact implemented for them.
 
If you're an outsourcer interested in cutting costs, increasing sales, delighting customers and improving your margins, join us on September 14th and learn how this next revolution in call center outsourcing can help you reach these goals too.