Webinars

If you are selecting or planning to select at-home agents, then join us to learn practices that will drive success for your program. You'll learn:

- How to find, select and retain the best at-home agents
- What to expect when moving in-house agents home
- Best practices in the on-boarding process
- Measuring retention in-house vs. at-home

Panelists:  
Michele Rowan, former VP of Performance Management for Hilton Hotels and current President of Customer Contact Strategies
Matt McConnell, CEO, Knowlagent
Greg Smart, Sr. Product Manager, inContact

Every call center has its enemies. Whether it’s solutions that require ongoing and costly upgrades, ineffective tools, staffing inefficiencies, technical complexity or low visibility into agent performance and customer satisfaction, your call center’s profitability is being tested by a number of call center villains.

These villains present you with a choice. You can continue to let your call center get beaten back, losing hundreds of thousands of dollars a year, or you can take matters into your own hands and fight back.

Fighting back may sound daunting, but with the right call center arsenal, taking down the bad guys is actually pretty easy. Learn how the inContact solution helped Corran Ashby become a hero at Hall Automotive by creating a complete customer centric system that interfaces with multiple CRM and back office systems, increased production by 350 percent while also cutting the price-per-call from 83 to 23 cents.