VoIP
Improve your Contact Handling with VoIP Services
Gain the advancements of PBX functionality for your business with inContact’s Voice over Internet Protocol (VoIP) solution. By connecting to inContact’s VoIP Service, your business gains access to advanced contact handling services and PBX functions featuring free office-to-office extension dialing all through a single vendor. Your business can connect to inContact’s VoIP service over the public Internet or through private Internet access (MPLS) for state-of-the-art call quality with cost-efficiency.
inContact’s VoIP Service is available in three service offerings to accommodate your business needs: VoIP Service for Agents, VoIP Service for Business Users, and VoIP SIP Trunking.
inContact VoIP Service for Agents
- Free extension-to-extension dialing
- Free routing of inContact calls to the agent (toll-free and long distance rates to and from inContact still apply)
inContact VoIP Service for Business Users
- One local direct inward dial number
- 1000 minutes per month of local and long distance within the U.S. for day-to-day business calls directly from the VoIP telephone
- Free in-network calling for VoIP customers
- Caller ID, call waiting, click-to-call
- Unified messaging
- Voicemail with 5MB of storage
- Multiple message notification options
- Call forward no answer
- Call intercept
- Selective outbound call blocking
- Automatic failover secondary number
- Fax service
- Speed dial, call forwarding
- 3-way conference calling
inContact VoIP Service for SIP Trunking
- Minimum of 15 lines, scalable to as many lines as you need
- Compatible with most IP-PBX systems
- SIP trunks are installed in a fraction of the time on public Internet connections compared to a traditional T1
- Secure, private Internet connections (MPLS) available
- Delivers direct voice connectivity to inContact for inbound and outbound contact center business
- G.711 & G.729a compatible
