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Local Numbers Carrier

Enhance your Inbound Traffic with Local Numbers

Present a local presence to your customers with inContact® Local Numbers. Whether your business is relocating or looking to establish a local telephone number in several markets, inContact’s ten-digit local telephone numbers can enhance your inbound business traffic through one call handling system.

If you already have local numbers to maintain, most numbers are portable into the inContact network.

Access to inContact

With inContact Local Numbers, your business can take advantage of enhanced call routing and call handling features:

  • Self-service Interactive Voice Response (IVR Software)
  • Automatic Call Distribution (ACD Software )
  • Database integration for intelligent call handling to support skills-based routing and screen pops
  • Real-time and historical reporting
  • Distribute agents to multiple locations or work-at-home under one system
  • Web-based administration for additions, moves, changes and audio updates

Get Business Answers with Carrier Connect™

Carrier Connect offers cross-connect service between the inContact network and all other carrier networks:

  • Accept re-directed traffic from one or more toll-free numbers
  • Maintain current carrier contracts or follow management direction to use a specific long distance provider
  • Enhanced inContact voice traffic is then directed to your site over an Intelligent-T