Intelligent-T

How Intelligent is Your T1?

Improve the productivity and the quality of your contacts with Intelligent-T by inContact®. Intelligent-T is a dedicated voice circuit that connects your site directly into the inContact network. By combining voice connectivity and advanced contact handling features into one package, Intelligent-T provides you with one vendor and one bill.

With Intelligent-T’s dedicated T1 voice service, your business gains access to inContact’s on demand call handling applications - on demand IVR, on demand ACD and on demand CTI - sending the right information to the right agent when they pick up the phone.

Advantages of the Intelligent-T

inContact has the ability to route calls through any carrier with which we interconnect, to give our customers the lowest price and best value for their area.

Since inContact owns and manages the switch that supports Intelligent-T circuits, change orders for trunk groups, delivered ANI, DNIS or any other switch-based change can be completed without affecting the local loop. Implementation is complete in only one to two days; an average of four times faster than other carriers.

Intelligent-T customers have access to inContact’s enhanced call handling software. This advanced software can improve the productivity and quality of the customer contact experience with: skills-based routing, real-time and historical reporting, CRM integration, call holding, Interactive Voice Response (IVR) services including self-service, screen pops, call monitoring and recording , outbound dialing and messaging, and support for at-home workforces and multi-site locations.