inContact Integrations
Maximize the Value of Your Business Systems
Tailor the call center software solution to fit your specific needs.
Because inContact® is a true multi-tenant, on demand call center solution, the product can be customized to address your unique needs and workflows, while allowing you to retain as much control over the system as you want.
inContact was designed from the beginning to be flexible and open enough to integrate tightly with various hardware and software solutions already in place in your company. It can overlay your existing PBX, while communicating hand-in-hand with the CRM solution of your choice.
inContact’s Computer Telephony Integration (CTI) capabilities can give your agents easy access to the calling customer’s contact information, accounting and billing information, and contact history details. Screen pops allow the agent to know the customer as soon as they are connected.
Call Center Software Benefits:
- Access information from various systems and deliver it to the agent and to the customer automatically
- Decrease call handle time by delivering screen pops to agents
- Eliminate customer frustration by removing the need to repeat information just entered using touch-tones
- Minimize calls to agents using effective self-service applications
Call Center Software Benefits:
- Maximize the value of information stored in multiple systems in your center
- Increase operational efficiency by routing the customer to various agents or departments based on their billing status or their preferred customer status
- Provide customers access to their information safely and securely
- Implement solutions on your timeline without interrupting the efficiency of your existing systems
inContact can be connected to the top CRM, PBX, Data Warehouse, Gateway, and Virtual Application solutions in over 200 unique variations, with more than 5000 unique contact flows. inContact has partnered with companies such as Salesforce.com, RightNow Technologies, CallTower, Knowlagent and many others to deliver innovative and integrated solutions to each customer’s unique problems.
Call Center Software Benefits:
- Construct database queries in a variety of ways including SOAP/WSDL-based web services, SQL, and standard HTML
- Create custom queries to update tables in the database or search for values based on caller or agent input
- Provide customers access to their information safely and securely
- Customize your solutions to meet your unique call center needs, tying them together with the inContact call center software platform to maximize the value of the information stored in each
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